New LICENSEWARE partners with Lighthouse B on Atlassian ITSM
Certified Atlassian Solution Partner · ITSM Consulting Services

Modernize your
service management
with confidence.

Lighthouse B delivers ITSM & Cloud migrations, Atlassian deployments, and Enterprise Service Management — helping organizations move from complexity to clarity.

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What We Do

Our Services

End-to-end Atlassian implementation services — from Jira Service Management implementation and ITSM consulting to enterprise service management implementation, ServiceNow to Jira migration, and Jira automation consulting.

Free Consultation
01

ITSM Consulting Services

Strategic guidance and hands-on delivery for IT Service Management transformation built on Atlassian — from maturity assessments to full-service implementations.

ITILJSMStrategy
02

Enterprise Service Management Consulting

Extend ITSM principles beyond IT — into HR, Legal, Finance, and Facilities on one unified platform.

ESMMulti-Dept
03

Atlassian Implementation Services

Full deployment and configuration of Jira, Confluence, and the entire Atlassian suite — delivered by certified Jira implementation consultants.

JiraConfluenceCloud
04

Atlassian Migration

Zero-disruption migrations — Server to Cloud, Data Center, or ServiceNow to Jira migration — executed with a proven methodology and a track record of successful cut-overs.

CloudData CenterServiceNow
06

Cloud Migrations

Structured, low-risk migration from Atlassian Server or Data Center to Cloud — with zero data loss and full continuity.

05

Atlassian Optimization

Tune your existing Atlassian environment for performance, usability, and long-term scalability.

PerformanceAutomation
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Not sure where to start?

Talk to one of our experts. We'll assess your environment and recommend the right path forward.

Why Lighthouse B

The difference is depth.

As a Certified Atlassian Solution Partner, our entire practice is built around the Atlassian ecosystem. Every Jira Service Management consultant on our team is a senior practitioner — not a junior resource being overseen from afar.

01

Specialists, not generalists

Deep Atlassian expertise across every product and deployment model.

02

Proven ITSM implementation roadmap

Every migration delivered on a proven, repeatable roadmap.

03

Long-term partnership

We're invested in your outcomes well beyond go-live.

Industries

We know your sector.

Sector-specific experience means faster onboarding, fewer surprises, and solutions that fit from day one.

⚡

Utilities

ITSM for high-availability infrastructure environments with strict regulatory requirements.

🏦

Financial Services

Compliant, auditable service management for banks, insurers, and capital markets.

🏛️

Government

Secure, scalable platforms for public sector IT teams with sovereignty requirements.

🏥

Healthcare

ITSM implementations that respect clinical workflows and privacy obligations.

Need a Jira Service Management
consultant? Let's talk.

Book a Free Discovery Call
Services

What We Do

From initial strategy through ongoing maintenance — we cover the full spectrum of Atlassian and ITSM delivery.

01

ITSM Consulting

Strategic guidance and delivery for IT Service Management transformation on Atlassian.

02

Enterprise Service Management

Unified service delivery across IT, HR, Legal, Finance, and Facilities.

03

Atlassian Implementation

Full deployment and configuration of Jira, Confluence, and the full Atlassian suite.

04

Atlassian Migration

Zero-disruption migrations executed with a proven methodology and a track record of successful cut-overs.

05

Atlassian Optimization

Tune your existing environment for performance, usability, and scalability.

06

Cloud Migrations

Structured, low-risk migration from Atlassian Server or Data Center to Cloud.

Have a project in mind?
Let's scope it together.

Get in Touch
Services · ITSM Consulting

Jira Service Management Consultant

Specialized ITSM consulting services built around Jira Service Management — helping IT teams design, implement, and optimize service management environments that reduce manual work and accelerate service delivery.

Overview

ITSM consulting with Jira Service Management.

Modern IT teams require service management platforms that are efficient, scalable, and aligned with operational best practices. Working with an experienced Jira Service Management consultant ensures your ITSM platform is implemented correctly, configured for your workflows, and optimized to support long-term operational efficiency.

At Lighthouse B, we provide specialized ITSM consulting services built around Jira Service Management. As an Atlassian Solution Partner, our consultants help organizations design, implement, and optimize service management environments that improve IT operations, reduce manual work, and accelerate service delivery.

Whether your organization is deploying Jira Service Management for the first time or replacing an existing ITSM tool, our consultants ensure a smooth and efficient implementation aligned with industry best practices.

Implementation Services

Jira Service Management implementation services.

A successful deployment must be carefully designed to support the structure, processes, and service delivery model of your IT organization. Our Jira Service Management consultants provide structured implementation services that ensure your ITSM platform is built correctly from the start.

Architecture

ITSM Architecture Design

We design a service management structure aligned with your IT organization — defining service projects, request types, service catalogs, and workflows that follow established ITSM frameworks such as ITIL.

Configuration

Platform Configuration

Our consultants configure JSM to support incident management, service request management, change management, problem management, SLA configuration, and escalation rules — ensuring full visibility into service performance.

IncidentsChange MgmtSLAsProblem Mgmt
Migration

Migration from Existing ITSM Platforms

We support structured migrations from ServiceNow, Zendesk, Freshservice, SysAid, and ManageEngine — including historical ticket migration, user and permission mapping, workflow recreation, and service catalog configuration.

ServiceNowZendeskFreshserviceManageEngine
Automation & Jira Workflow Design

Workflows that reduce manual work and improve response times.

One of the major advantages of Jira Service Management is its powerful workflow engine and automation capabilities. Properly designed workflows allow IT teams to reduce manual work, enforce service processes, and improve response times. Our ITSM consulting services include designing automation frameworks that streamline IT operations.

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Incident Management Workflows

Structured workflows that move incidents efficiently through detection, triage, escalation, and resolution — with automation rules that assign, alert, escalate, and notify stakeholders automatically.

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SLA and Escalation Management

Service level agreements that monitor response and resolution times while triggering alerts when SLA thresholds are at risk — giving IT leaders clear visibility into service performance.

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Automated Ticket Routing

Service requests automatically routed to the correct support teams based on request type, issue category, or priority — eliminating manual triage and accelerating resolution times.

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Change Management Workflows

Structured approval workflows that support IT change management — ensuring changes are reviewed, approved, and tracked through standardized procedures.

Jira Service Portal Setup

Service portal configuration that improves user experience.

The service portal is the primary interface between end users and IT support teams. A well-designed portal improves user experience while reducing the number of unnecessary support tickets.

Portal

IT Service Catalog Design

Structured service catalogs that clearly define the services provided by the IT organization — making it easier for users to identify the correct request type and submit complete information.

Portal

Request Form Optimization

Custom request forms that capture the necessary information at submission time — reducing back-and-forth communication and improving resolution speed for every request type.

Portal

Knowledge Base Integration

Integrate the service portal with knowledge base articles so users can resolve common issues without submitting a support request — reducing ticket volume while empowering self-service.

Portal

User Experience Optimization

Portal interface configuration that is intuitive and easy to navigate — encouraging adoption across the organization and reducing friction in the service request process.

Case Studies

ITSM consulting in practice.

Our consultants have implemented Jira Service Management for organizations across a wide range of industries, helping IT teams modernize their service management processes and improve operational efficiency.

Manufacturing · Global

ITSM Modernization for a Global Manufacturing Company

A manufacturing organization with thousands of employees required a modern service management platform to replace legacy ITSM tools. Our consultants implemented Jira Service Management to support incident management, service requests, and change management. Key outcomes included standardized ITSM workflows, improved service request tracking, reduced manual ticket routing, and faster incident resolution times.

Incident MgmtChange MgmtJSM
Technology · North America

ITSM Migration for a Technology Company

A North American technology company migrated from an older ITSM platform to Jira Service Management to modernize its service delivery model. Our team performed a full migration including ticket history, workflows, and service catalog configuration. The deployment improved operational visibility for IT leadership and significantly reduced the time required to resolve support requests.

MigrationITILService Catalog
Why Choose Lighthouse B

Why work with a Jira Service Management consultant.

Working with a dedicated Jira Service Management consultant ensures your ITSM platform is built according to best practices and configured to support your operational processes. Our consultants combine deep knowledge of Jira Service Management with extensive experience in ITSM consulting, allowing organizations to build platforms that deliver long-term operational value.

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Faster Jira Service Management deployment

A structured ITSM implementation roadmap eliminates the guesswork that slows self-led implementations.

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Optimized ITSM workflows and automation

Jira workflow design and automation built around your actual processes — not generic out-of-the-box templates.

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Reduced implementation risk

Proven methodology and experienced practitioners mean fewer surprises during rollout.

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Better service performance monitoring

Dashboards, SLA tracking, and reporting frameworks that give IT leadership real visibility into operations.

Ready to speak with a
Jira Service Management consultant?

Book a Consultation
Services · Enterprise Service Management Consulting

Enterprise Service Management Consulting

Extending service management principles beyond IT — helping organizations unify internal service delivery across HR, Finance, Legal, Facilities, and more through a single, scalable platform.

Overview

Extending service management across the enterprise.

Organizations today rely on multiple internal service teams to support employees and business operations. HR, Finance, Legal, Facilities, and Procurement often manage requests through disconnected tools, manual processes, or email-based workflows. These fragmented systems create inefficiencies, slow response times, and limited visibility into service delivery.

Enterprise Service Management (ESM) addresses this challenge by applying service management principles beyond IT — allowing organizations to manage internal services through standardized workflows, centralized portals, and integrated knowledge bases.

At Lighthouse B, we provide enterprise service management consulting services designed to help organizations extend Jira Service Management across multiple business functions. By implementing a structured ESM framework, organizations gain a centralized environment where employees can access services, submit requests, and track progress across departments through a single platform.

Outcome

Unified Employee Experience

One portal for every service request — regardless of which department handles it.

Outcome

Measurable Service Performance

SLAs, dashboards, and reporting that hold every team accountable.

Outcome

Rapid Deployment

Pre-built templates and our ESM delivery framework cut implementation time significantly.

ESM Strategy

Enterprise Service Management strategy that aligns with organizational goals.

Successful Enterprise Service Management initiatives require more than simply expanding a service desk tool across departments. The underlying service architecture must be carefully designed to support organizational workflows, governance, and service delivery standards.

Our enterprise service management consultants work closely with leadership teams to define a strategy that aligns with organizational goals — identifying internal services, designing department-specific service catalogs, defining request workflows and approval processes, establishing knowledge management frameworks, and creating standardized service delivery models.

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Identifying internal services

Map the services delivered by each department and define the scope of your ESM implementation before any configuration begins.

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Service catalog design

Design structured service catalogs for each business function, ensuring employees can easily find and submit the right request type.

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Request workflows and approval processes

Define how requests move through each department — including escalation paths, approval gates, and SLA targets.

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Knowledge management frameworks

Establish a Confluence knowledge management strategy that supports self-service across every department in scope.

Implementation

Enterprise service management implementation with Jira Service Management.

Jira Service Management provides a powerful platform for building Enterprise Service Management solutions. Our enterprise service management consulting services include full implementation and configuration of JSM to support enterprise-wide service delivery.

Architecture

Multi-Department Service Architecture

We design service projects that support different business units while maintaining a consistent governance structure. Departments commonly included: HR, Finance, Legal, Facilities, Procurement, and Shared Services. Each department manages its own requests within the broader ESM platform.

HRFinanceLegalFacilities
Catalog

Service Catalog Development

Structured service catalogs that clearly define the services offered by each department — allowing employees to identify the correct request type and submit requests with the appropriate information from the start.

Portal

Unified Service Portal

A centralized service portal that gives employees access to all internal services through a single interface — eliminating the need to navigate multiple systems or send emails to different departments. Significantly improves user experience while simplifying internal operations.

Workflow Automation

Automation across every business team.

Automation plays a critical role in Enterprise Service Management by reducing manual work and ensuring that requests follow structured approval processes. Our consultants design workflows that automate service delivery across multiple departments.

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Request Routing

Service requests automatically routed to the appropriate team based on request type or department — no manual triage required.

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Approval Workflows

Automated approval workflows that ensure requests follow the proper governance process before being executed — with clear audit trails throughout.

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Notifications and Escalations

Automated notifications keep stakeholders informed throughout the lifecycle of a request, while escalation rules ensure requests are addressed within defined timeframes.

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Cross-Department Collaboration

Automated workflows that enable seamless collaboration between teams when service requests involve multiple departments — with clear visibility into progress at every stage.

Knowledge Management & Self-Service

Self-service that reduces internal request volumes.

Enterprise Service Management platforms become significantly more effective when supported by strong knowledge management practices. Our consultants help organizations build centralized knowledge bases that allow employees to find answers to common questions without submitting service requests — reducing request volumes while improving employee productivity.

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Department-specific knowledge articles

Structured documentation tailored to the services and policies of each department, surfaced directly in the service portal.

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Searchable documentation and policies

A well-organized Confluence knowledge base that employees can search before submitting requests — reducing ticket volume across all departments.

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Self-service troubleshooting guides

Step-by-step guides for common requests and issues, enabling employees to resolve problems independently.

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Onboarding and process documentation

Centralized onboarding materials and internal process documentation that support new employees and reduce HR service volume.

ESM Use Cases

Enterprise Service Management across the organization.

Enterprise Service Management can support a wide range of internal services across every department.

HR

Human Resources Services

Employee onboarding, offboarding, benefits inquiries, policy questions, and payroll requests — managed through structured workflows instead of email chains.

FAC

Facilities Management

Maintenance requests, workspace changes, and equipment issues tracked through centralized request systems — with full visibility into status and resolution time.

FIN

Finance Operations

Expense approvals, procurement requests, and financial inquiries managed through automated workflows with proper approval gates and audit trails.

LEGAL

Legal and Compliance

Contract reviews, compliance requests, and policy approvals using structured service processes — with full tracking and escalation management.

Case Study

Enterprise Service Management in practice.

Global Organization · Shared Services

Shared Services Transformation

A global organization operating across multiple regions required a centralized platform to manage internal service requests across HR, Finance, and IT. Our team implemented a unified Enterprise Service Management platform using Jira Service Management, enabling employees to access all internal services through a single portal. Key results included consolidation of multiple service request systems, improved visibility into service performance, reduced manual processes across departments, and faster resolution of internal service requests. The organization was able to modernize its internal service delivery model while significantly improving employee experience.

HRFinanceITShared ServicesMulti-Region
Benefits

What organizations gain from Enterprise Service Management.

A well-designed Enterprise Service Management platform allows organizations to operate more efficiently while delivering a better internal service experience for employees.

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Standardized service delivery across departments

Consistent workflows and service standards applied to every internal team — not just IT.

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Reduced reliance on email-based requests

A central portal replaces fragmented email chains with structured, trackable service requests.

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Improved operational transparency

Real-time dashboards and SLA reporting across every department in scope.

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Better collaboration between teams

Cross-department workflows and shared visibility eliminate the coordination gaps that slow down multi-team requests.

Ready to extend service management
beyond IT?

Book a Consultation
Services · Atlassian Implementation Services

Atlassian Implementation Services

Expert Atlassian implementation for modern organizations — deploying, configuring, and optimizing the Atlassian platform so your teams can collaborate, deliver services, and manage operations effectively.

Overview

Atlassian implementation done right from the start.

Implementing Atlassian tools requires more than simply installing software. To unlock the full value of the Atlassian platform, organizations must design workflows, configure service processes, and integrate collaboration tools into a unified system that supports teams across the business.

At Lighthouse B, we provide Atlassian implementation services that help organizations deploy, configure, and optimize the Atlassian platform. As a certified Atlassian Solution Partner, our consultants specialize in building scalable environments that improve collaboration, streamline operations, and increase productivity.

Whether you are implementing Atlassian for the first time or expanding your existing deployment, our consultants ensure a structured implementation aligned with best practices — for IT service management, project management, knowledge management, and operational workflows.

Outcome

Faster Atlassian Deployment

A structured implementation approach eliminates the rework that comes from configuring Atlassian tools without a clear architecture.

Outcome

Scalable Platform Architecture

Built to support current operational needs and future growth — not just what you need today.

Outcome

Improved User Adoption

Properly configured workflows and portals that teams actually want to use — driving adoption across the organization.

Platform Implementation

Atlassian platform implementation.

Our Atlassian implementation services focus on deploying and configuring the core Atlassian platform in a way that supports both technical teams and business users.

Jira

Jira Implementation

Jira implementation services covering project configuration, Jira workflow design, permission and user management, custom field configuration, agile board setup, and reporting and dashboard configuration — ensuring teams can manage projects and tasks through a structured, transparent environment.

WorkflowsAgile BoardsDashboardsPermissions
JSM

Jira Service Management Implementation

Full Jira Service Management implementation including service project configuration, request type design, SLA configuration, incident management workflows, Jira service portal setup, and automation and ticket routing — delivering a scalable service management environment that improves operational visibility.

ITSMSLAsService PortalAutomation
Confluence

Confluence Implementation

Confluence implementation services covering knowledge base architecture, space structure design, documentation templates, permissions configuration, and integration with Jira and Jira Service Management — building a comprehensive knowledge management framework that supports internal collaboration.

Knowledge BaseSpacesTemplatesJira Integration
Jira Workflow Design

Workflow and process design that reflects how you actually work.

One of the most important aspects of a successful Atlassian implementation is the design of workflows that reflect the real operational processes of an organization. Our consultants work with stakeholders to map existing processes and translate them into structured workflows within the Atlassian platform.

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Process mapping and documentation

Map your current processes before building a single workflow — ensuring the platform reflects how your teams actually operate.

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Custom workflow creation

Workflows designed around your definition of done, your team structure, and your governance requirements.

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Approval process configuration

Structured approval gates with appropriate conditions, validators, and post-functions at every stage.

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Automation rule development

Automation rules that handle assignment, notifications, escalations, and transitions — reducing manual intervention across every team.

Jira Automation Consulting & Integration

Automation and integration that eliminate manual work.

Automation is a critical component of modern digital workflows. Atlassian platforms provide powerful automation capabilities that allow organizations to eliminate manual tasks and streamline operations. Our implementation services include the design of automation frameworks that improve efficiency and consistency.

Automation

Atlassian Automation

Automatic issue assignment, workflow transitions based on triggers, SLA monitoring and escalation alerts, automated notifications and reporting — configured to support your operational processes and reduce manual workload for every team.

Integration

Third-Party Integrations

Integrations between Atlassian tools and other enterprise platforms — including identity and authentication systems, monitoring tools, DevOps platforms, collaboration tools, and enterprise data platforms — enabling seamless data exchange across your entire technology stack.

Identity & AuthMonitoringDevOpsEnterprise Data
Deployment

Cloud & Data Center Deployment

Our consultants guide organizations through deployment model selection and ensure the platform is configured according to best practices. Services include Atlassian Cloud implementation, Data Center deployment planning, platform configuration and governance, security and access control, and performance optimization.

CloudData CenterGovernanceSecurity
Case Studies

Atlassian implementation in practice.

Our consultants have helped organizations across multiple industries successfully implement Atlassian platforms that support modern collaboration and service delivery.

Manufacturing · Global

Unified Atlassian Platform for a Global Manufacturing Organization

A global manufacturing company required a unified platform to manage service operations and collaboration across multiple teams. Our team implemented an integrated Atlassian environment using Jira Service Management, Jira, and Confluence — centralizing service requests, improving operational visibility, and streamlining collaboration across departments. Key results included consolidation of multiple internal tools, improved workflow automation, better visibility into operational processes, and increased productivity across service teams.

JSMJiraConfluenceMulti-Team
Technology · North America

Atlassian Digital Transformation for a Technology Company

A North American technology company implemented the Atlassian platform to support agile development, service operations, and knowledge management. Our consultants designed a structured Atlassian environment integrating Jira, Confluence, and service management workflows into a unified collaboration platform. The organization experienced improved coordination between development and operations teams while significantly increasing productivity.

AgileDevOpsKnowledge MgmtJSM
Why Choose Lighthouse B

Why work with an Atlassian Solution Partner.

Atlassian platforms are highly flexible, but proper configuration and governance are essential for long-term success. Working with an experienced Atlassian implementation partner ensures your platform is designed according to best practices and optimized for scalability. Our consultants combine deep technical knowledge of Atlassian tools with expertise in service management, workflow design, and enterprise collaboration platforms.

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Reduced implementation risk

Proven methodology and experienced practitioners — no learning curve on your timeline or your dime.

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Optimized workflows and automation

Jira workflow design and Jira automation consulting built around your actual processes.

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Better collaboration across teams

Atlassian environments that support both technical teams and business operations from day one.

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Scalable platform architecture

Built to support current needs and future growth — without the rework that comes from poor initial configuration.

Ready to implement Atlassian
the right way?

Book a Consultation
Services · Atlassian Migration Services

Atlassian Migration Services

Secure and structured Atlassian migrations — from Server to Cloud, Data Center, or third-party platforms like ServiceNow — executed with a proven methodology and zero data loss.

Overview

Atlassian migration that preserves continuity.

As organizations modernize their collaboration and service management platforms, many are choosing to migrate their Atlassian environments to more scalable and flexible infrastructures. Whether moving from legacy systems or transitioning between Atlassian deployments, a structured migration approach is critical to minimizing disruption and preserving operational continuity.

At Lighthouse B, we provide Atlassian migration services designed to help organizations safely transition their Atlassian environments while maintaining data integrity, workflow functionality, and user productivity. As an Atlassian Solution Partner, our consultants specialize in planning and executing migrations for Jira, Jira Service Management, and Confluence — guiding the entire process from planning through post-migration optimization.

Outcome

Reduced Migration Risk

Proven methodology and experienced practitioners mean fewer surprises — and no data loss.

Outcome

Minimal Disruption to Operations

Structured planning and staged execution keep your teams productive throughout the migration.

Outcome

Preservation of Historical Data

Projects, tickets, documentation, permissions, and workflows — all carried forward cleanly.

Migration Services

Migration services across the Atlassian platform.

Our migration practice covers every Atlassian product and every migration path — from Cloud migrations to platform-to-platform transitions.

Cloud

Atlassian Cloud Migration

Full Server or Data Center to Atlassian Cloud migration — including environment assessment and migration planning, data migration strategy, application and plugin compatibility review, user and permission migration, workflow and configuration migration, testing and validation, and post-migration optimization.

Server → CloudData Center → Cloud
Jira

Jira Migration Services

Project and issue migration preserving relationships and metadata. Workflow and configuration migration — recreating custom fields, permissions, and automation rules. User and access control migration. Integration validation to ensure all connected systems function correctly post-migration.

ProjectsWorkflowsIntegrations
JSM

Jira Service Management Migration

Service project migration, request type configuration, SLA and automation rule migration, service portal configuration, and knowledge base integration validation — ensuring that IT service operations continue to function smoothly throughout the migration process.

Service ProjectsSLAsAutomation
Confluence

Confluence Migration Services

Space and page migration, attachment and file transfer, permission mapping, template and macro validation, and knowledge base structure preservation — ensuring teams can continue accessing their documentation and knowledge resources after the migration.

SpacesPagesPermissions
Platform

Migration from Other Platforms

Structured migrations from ServiceNow, Zendesk, Freshservice, SysAid, ManageEngine, and other legacy ticketing systems to Jira or Jira Service Management — including workflow redesign and service process optimization for the new environment.

ServiceNowZendeskFreshserviceManageEngine
Migration Methodology

A proven methodology that reduces risk at every stage.

A successful migration requires a structured and carefully managed process. Our Atlassian migration consultants follow a proven methodology designed to reduce risk and ensure a smooth transition — from initial assessment through post-migration optimization.

01

Environment Assessment

Analyze the existing Atlassian environment to understand configuration complexity, data structures, and integrations — identifying potential issues before the migration begins.

02

Migration Planning

Develop a detailed migration strategy including timelines, data mapping, and testing procedures tailored to your environment and operational requirements.

03

Migration Execution

Perform the migration using proven tools and methodologies designed to maintain data integrity throughout the transition process.

04

Validation and Testing

Comprehensive testing following the migration to ensure workflows, permissions, and integrations function correctly in the new environment.

05

Post-Migration Optimization

Help organizations optimize their Atlassian environments and train users on new capabilities — ensuring the migration delivers long-term operational value.

Case Studies

Atlassian migration in practice.

Our consultants have successfully executed Atlassian migrations for organizations across a wide range of industries.

Enterprise · Global

ITSM Platform Migration to Jira Service Management

A global enterprise required migration of its service management platform to Jira Service Management in order to modernize service operations. Our team migrated service data, workflows, and service catalogs while redesigning operational processes to improve efficiency. The new environment provided improved visibility into service operations while reducing administrative overhead.

ServiceNow to Jira MigrationWorkflow RedesignJSM
Technology · Cloud Migration

Jira and Confluence Server to Cloud Migration

A technology company transitioned its Atlassian Server deployment to Atlassian Cloud to reduce infrastructure maintenance and improve collaboration capabilities. Our consultants executed a structured migration that preserved projects, documentation, and workflows while enabling teams to take advantage of cloud-based capabilities. The migration improved system reliability while simplifying platform management.

Server → CloudJiraConfluence
Why Choose Lighthouse B

Why work with an Atlassian migration partner.

Atlassian environments often contain complex workflows, integrations, and historical data that require specialized expertise to migrate successfully. Working with an experienced Atlassian migration partner ensures migrations are executed according to best practices and aligned with your organization's operational requirements. Our consultants bring deep expertise in Jira, Jira Service Management, and Confluence migrations.

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Data integrity guaranteed

Every migration is executed with a tested data mapping strategy and validated against the source environment before go-live.

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Operational continuity

Staged execution and thorough pre-migration testing keep your teams productive throughout the transition.

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Workflow optimization opportunity

Migrations are an opportunity to improve — not just replicate — your existing processes and governance structure.

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Transition to modern Atlassian environments

Move to Cloud or Data Center quickly and confidently — with a partner who has done it many times before.

Planning an Atlassian migration?
Let's build your strategy.

Book a Consultation
Services

Atlassian Cloud Migration Services

Server end-of-life is here. Data Center costs are rising. Lighthouse B delivers structured, low-risk migrations to Atlassian Cloud — so your teams move forward without disruption.

Book a Migration Assessment
Why Migrate Now

The cost of staying put is real.

Atlassian Server licenses are no longer available for purchase. Organizations still running Server or Data Center environments are absorbing rising infrastructure costs, falling further behind on features, and carrying security risk that the Cloud eliminates by default. Migration isn't a future project — it's an active decision you're already making by waiting.

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Server licenses are discontinued

Atlassian ended Server sales and support. Organizations on Server are running on a platform with no future — no updates, no security patches, no new features.

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Data Center costs keep climbing

Data Center licensing fees have increased significantly. For most organizations, Cloud delivers equivalent or better capability at lower total cost of ownership.

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Cloud delivers continuous value

Atlassian ships new features to Cloud first — and often exclusively. Staying on-premise means your teams work with yesterday's toolset while Cloud users move ahead.

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Security and compliance are built in

Atlassian Cloud includes enterprise-grade security, SOC 2 compliance, GDPR controls, and automatic updates — eliminating the overhead of managing this yourself.

Migration Paths We Cover
Server → CloudFull lift from legacy Server to Atlassian Cloud with data integrity and configuration preserved.
Data Center → CloudStructured transition from self-managed Data Center to fully hosted Cloud with governance maintained.
Multi-product MigrationsJira, JSM, Confluence, and Bitbucket migrated together — sequenced to minimize disruption across teams.
Third-party App MigrationFull audit of your app ecosystem with Cloud-compatible alternatives identified and validated before cutover.
Our Methodology

A proven six-step migration process.

Every Lighthouse B cloud migration follows a structured methodology developed across dozens of enterprise migrations. No surprises. No data loss. No disruption your teams don't see coming.

01

Discovery & Scoping

We run a kick-off workshop to understand your environment, business priorities, and migration constraints — timelines, compliance requirements, blackout periods, and team readiness.

02

Instance Audit

Full assessment of your current instance — workflows, configurations, custom fields, third-party apps, and integrations. We map what moves, what gets rebuilt, and what gets retired.

03

Sandbox Migration & Testing

We perform a complete test migration in a sandbox environment before touching production. Your teams validate the result and flag issues before anything goes live.

04

Configuration Refinement

Based on your feedback from sandbox testing, we refine configurations, resolve edge cases, and confirm that every workflow, permission scheme, and integration behaves as expected.

05

Migration Planning

We define the production migration plan with you — timing, backup procedures, user communications, rollback protocols, and cutover sequencing. No surprises on migration day.

06

Supervised Cutover & Hypercare

Our consultants run the live migration with full supervision. Post-cutover, we provide a hypercare period to resolve issues quickly and ensure your teams are fully operational.

Cloud Plans

Choosing the right Atlassian Cloud tier.

Atlassian Cloud comes in four tiers. The right choice depends on your team size, security requirements, governance needs, and SLA expectations. We help you evaluate the options and land on the tier that fits — without over-buying or under-provisioning.

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Free

Up to 10 users. Suitable for proof-of-concept or very small teams exploring Atlassian Cloud for the first time.

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Standard

Core Jira and Confluence features with standard security and business-hours support. The right starting point for most growing teams.

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Premium

99.9% uptime SLA, advanced backups, expanded automation, and enhanced permission management. Recommended for structured IT teams and multi-team environments.

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Enterprise

Advanced security, centralized governance, 24/7 priority support, and compliance controls for large organizations with regulatory obligations.

What's Included

What Lighthouse B delivers.

Our cloud migration engagements are end-to-end. We don't hand you a migration guide and wish you luck — we own the process from discovery to hypercare.

✓

Pre-migration instance audit

Complete inventory of your current environment — apps, configs, workflows, integrations, and data volumes.

✓

App compatibility assessment

Review of every marketplace app for Cloud availability, alternatives, and migration path.

✓

Sandbox testing environment

Full test migration before production cutover — your teams validate before anything goes live.

✓

Data integrity validation

Post-migration checks to confirm all data, attachments, history, and configurations transferred cleanly.

✓

User training and change management

Targeted training for end users and administrators so adoption is fast and friction is low.

✓

Post-migration hypercare

Dedicated support in the weeks following cutover to resolve issues and optimize your new environment.

Common Questions

What organizations ask us before migrating.

Can we migrate gradually rather than all at once?

Yes. We support phased migrations — moving teams or products in sequences that minimize risk and allow your organization to absorb the change incrementally.

What happens to our third-party apps and integrations?

We audit every app and integration in your environment before migration. Where Cloud equivalents exist, we configure them. Where they don't, we identify alternatives or rebuild the functionality natively.

Will our historical data and attachments be preserved?

Data integrity is non-negotiable. We validate all data, attachments, comments, and audit history as part of our post-migration checklist. Nothing moves to production until it passes.

How long does a migration typically take?

It depends on instance complexity, app footprint, and team availability. Straightforward Server migrations can be completed in a few weeks. Complex multi-product, multi-site environments typically run 6–12 weeks.

Is Atlassian Cloud secure enough for our industry?

Atlassian Cloud holds SOC 2 Type II, ISO 27001, and GDPR certifications. Enterprise tier adds advanced security controls and data residency options for organizations with regulatory obligations.

Can we test Cloud before committing to the migration?

Absolutely. We recommend a sandbox migration as a standard part of our process. Your teams interact with the migrated environment and confirm it meets expectations before production cutover.

Ready to move to Cloud?
Let's scope your migration.

Book a Migration Assessment
Services · Atlassian Optimization Services

Atlassian Optimization Services

Improving the performance, structure, and usability of existing Atlassian environments — streamlining workflows, simplifying configuration, and restoring operational efficiency as your platform scales.

Overview

When your Atlassian environment needs a tune-up.

Many organizations implement Atlassian tools successfully but eventually encounter challenges as their environments grow. Over time, workflows become complex, permissions multiply, and automation rules expand across teams. Without proper governance and optimization, Atlassian environments can become difficult to manage and less efficient for users.

At Lighthouse B, we provide Atlassian optimization services designed to improve the performance, structure, and usability of existing Atlassian environments. Our consultants analyze your current deployment and identify opportunities to streamline workflows, simplify configuration, and improve operational efficiency.

Whether your Atlassian platform has grown organically or through rapid expansion, our consultants can help restructure and optimize your environment to improve productivity and system performance.

Outcome

Improved Platform Performance

Simplified workflows, consolidated automation rules, and cleaned-up configuration reduce system load and speed up everyday operations.

Outcome

Reduced Administrative Complexity

Fewer custom fields, cleaner permission schemes, and standardized processes make your environment easier to maintain.

Outcome

Scalable Platform Governance

Governance frameworks that keep your environment organized as adoption grows across teams and departments.

Platform Assessment

Understanding your environment before optimizing it.

The first step in optimizing an Atlassian environment is understanding how the platform is currently configured and used across the organization. Our consultants conduct detailed platform assessments that evaluate key components of your environment — and provide a structured roadmap for optimization.

→

Project structure and configuration

Review project organization, board setup, and configuration standards across teams.

→

Workflow complexity

Identify over-engineered workflows and transitions that create friction without operational value.

→

Automation rules and triggers

Audit automation rules for redundancy, inefficiency, and unnecessary system load.

→

Permission schemes and user roles

Evaluate access control models and identify opportunities to simplify without creating governance risk.

→

Integration dependencies

Map integrations with third-party systems and flag those that may be causing performance or maintenance issues.

Optimization Services

Optimization across the Atlassian platform.

Our optimization practice covers Jira, Jira Service Management, and Confluence — addressing the specific issues that develop as each product scales within an organization.

Jira

Jira Optimization

Workflow simplification — removing unnecessary steps and transitions. Project structure optimization for cleaner team visibility. Field and configuration cleanup — eliminating redundant custom fields that accumulate over time. Reporting and dashboard optimization to surface meaningful operational insights for leadership.

WorkflowsProjectsFieldsDashboards
JSM

Jira Service Management Optimization

Service catalog restructuring, request type standardization, SLA configuration review, automation rule optimization, incident and change workflow improvements, and service portal usability enhancements — helping IT teams reduce ticket handling time while improving the support experience for end users.

Service CatalogSLAsAutomationPortal UX
Confluence

Confluence Optimization

Knowledge architecture redesign, content cleanup and consolidation of duplicate or outdated documentation, standardized templates for consistent documentation across departments, and search optimization through improved page structures and labeling — so teams can find critical information quickly.

ArchitectureTemplatesSearchContent
Jira Automation Consulting & Governance

Cleaner automation and stronger governance.

Automation is one of the most powerful capabilities of the Atlassian platform — but poorly designed automation rules can create unnecessary complexity and impact platform performance. Our Jira automation consulting practice reviews existing rules and identifies opportunities to simplify or improve them. Combined with a structured Atlassian governance model, the result is a platform that scales efficiently without accumulating technical debt.

→

Automation rule optimization

Consolidate redundant rules, improve efficiency, and reduce system load from unnecessary triggers — aligning automation with actual operational processes.

→

New automation opportunities

Identify manual processes that should be automated — reducing toil for agents, approvers, and end users.

→

Permission and access control frameworks

Governance structures that ensure users have appropriate access while keeping administrative overhead manageable.

→

Project creation standards and workflow governance

Policies and standards that prevent the configuration sprawl that makes Atlassian environments hard to manage at scale.

Case Studies

Atlassian optimization in practice.

Our consultants have helped organizations optimize complex Atlassian environments that have grown significantly over time.

Technology · Large Organization

Platform Optimization for a Large Technology Organization

A technology company using Jira across multiple teams experienced increasing complexity in its workflows and configuration. Our consultants conducted a full platform assessment and simplified the environment by consolidating workflows, removing redundant custom fields, and improving automation rules. The optimization project improved system performance while significantly reducing administrative overhead.

Workflow SimplificationAutomationConfiguration Cleanup
Enterprise IT · Service Management

Service Management Optimization for an Enterprise IT Team

An enterprise IT team using Jira Service Management required improvements to its service catalog and incident management workflows. Our consultants redesigned service request structures and implemented optimized automation rules that reduced manual triage. These improvements helped the IT team reduce ticket resolution times while improving service delivery efficiency.

Service CatalogIncident MgmtAutomation
Why Choose Lighthouse B

Why work with an Atlassian optimization consultant.

Optimizing an Atlassian environment requires a deep understanding of platform architecture, Jira workflow design, and operational best practices. Working with an experienced Atlassian optimization consultant ensures that platform improvements are implemented strategically and aligned with long-term organizational goals. Our consultants combine technical expertise with operational insight to help organizations transform complex Atlassian environments into efficient and scalable platforms.

→

Improved user experience

Simpler workflows, cleaner portals, and better-organized documentation that teams actually want to use.

→

Better reporting and operational visibility

Dashboard and reporting improvements that give leadership meaningful, actionable insight into operations.

→

Platform improvements aligned with your goals

Optimization work scoped to your actual pain points — not a generic checklist applied to every engagement.

Is your Atlassian environment
working as hard as it should?

Book a Consultation
Platforms

The Atlassian Suite

We are certified practitioners across the complete Atlassian product portfolio.

ITSM · ESM

Jira Service Management

Enterprise service desks, SLA management, incident/change/problem workflows.

Project Tracking

Jira Software

Agile boards, sprint planning, roadmaps, and business project management.

Knowledge

Confluence

Centralized documentation, knowledge management, and team collaboration.

AI

Atlassian Intelligence

AI-powered features across the Atlassian suite to accelerate work and surface insights.

Platform

Jira Service Management

The leading platform for ITSM and enterprise service management — and the foundation of our Jira service management implementation and Jira service desk consulting practice.

Capabilities

Built for modern service teams.

From Jira service portal setup and SLA configuration to Jira Service Management best practices — we implement JSM to deliver real operational outcomes from day one.

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Incident & Problem Management

Structured workflows for rapid resolution and root cause elimination.

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Change Management

Risk-assessed change workflows with approvals, CAB, and full audit trail.

→

Service Request Management

User-friendly portal with structured request forms and automated fulfillment.

→

SLA Management

Configurable SLAs with escalation rules and real-time compliance reporting.

→

Asset & CMDB

Native asset management and configuration item tracking built into the platform.

Platform Overview

Jira Service Management — platform overview.

Jira Service Management (JSM) is Atlassian's modern service management platform designed to help organizations deliver fast, reliable, and scalable support services. Built on the Jira platform, it enables IT teams to manage incidents, service requests, changes, and operational workflows through a unified system that improves visibility, collaboration, and efficiency.

Jira Service Management is widely used for IT Service Management (ITSM) because it combines powerful ticket management with automation, workflow customization, and real-time reporting. Teams can centralize support requests, track issues from submission to resolution, and enforce structured service processes aligned with industry best practices such as ITIL.

One of the key strengths of Jira Service Management is its ability to connect service operations with the broader Atlassian ecosystem. Integrations with Jira Software and Confluence allow support teams, development teams, and operational staff to collaborate seamlessly while sharing knowledge and maintaining clear operational visibility.

Jira Service Management also provides an intuitive self-service portal that allows employees or customers to submit requests easily while accessing knowledge base articles that help resolve common issues without opening a ticket. Built-in automation and SLA management ensure that requests are routed efficiently and addressed within defined service levels.

With flexible configuration and scalable architecture, Jira Service Management allows organizations to build service management environments that adapt to their operational needs while improving response times, service quality, and overall productivity.

Not sure if JSM is right
for your organization?

Book a Call With Us
Platform

Jira Software

Agile project management for software teams and business teams alike — configured to match how you actually work.

What We Configure

From backlogs to business outcomes.

Scrum & Kanban Boards

Purpose-built boards for sprint-based and flow-based delivery — configured to your team's process.

Roadmaps & Planning

Advanced roadmaps that give stakeholders visibility without disrupting development teams.

Jira Workflow Design

Custom workflows designed around your definition of done — not a generic out-of-the-box template. Our Jira workflow design practice covers every team type and process complexity.

Reporting & Dashboards

Velocity, cycle time, burndown, and custom reports that give teams and leadership real insight.

Integrations

Connect Jira Software to Bitbucket, Confluence, Slack, and your CI/CD pipeline for full dev visibility.

Business Project Tracking

Extend Jira beyond dev — into marketing, operations, and cross-functional project delivery.

Platform Overview

Jira Software — platform overview.

Jira Software is Atlassian's leading project and issue tracking platform designed to help teams plan, track, and deliver work efficiently. Widely used by software development teams as well as technical and operational teams, Jira Software provides a flexible framework for managing projects, coordinating tasks, and maintaining visibility across complex workflows.

Built to support Agile and DevOps methodologies, Jira Software enables teams to organize work through structured boards, customizable workflows, and powerful reporting tools. Teams can manage backlogs, prioritize tasks, track progress, and collaborate effectively throughout the development lifecycle.

One of the key advantages of Jira Software is its ability to adapt to different project management approaches. Whether teams follow Scrum, Kanban, or hybrid methodologies, Jira Software provides configurable workflows and boards that reflect real operational processes — allowing organizations to standardize project management practices while maintaining the flexibility to adapt to specific team requirements.

Jira Software also integrates seamlessly with the broader Atlassian ecosystem. When combined with Confluence, teams can document project requirements, technical specifications, and knowledge resources. Integration with Jira Service Management allows development teams to collaborate with support and operations teams, improving visibility into incidents, bugs, and feature requests.

Through dashboards and reporting tools, Jira Software provides leadership teams with clear insights into project performance, sprint progress, and workload distribution — helping organizations maintain transparency while enabling data-driven decision making.

Want to find out more about
Jira Software?

Book a Call With Us
Platform

Confluence

The knowledge backbone of your organization — structured, searchable, and connected to your workflows.

What We Deliver

Knowledge that works.

A poorly structured Confluence is just a document graveyard. We deliver a complete Confluence knowledge management strategy — architecting spaces, templates, and governance so your knowledge base actually gets used.

→

Space Architecture

Logical space structures mapped to your teams, products, and processes.

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Page Templates

Standardized templates for runbooks, meeting notes, project docs, and SOPs.

→

Permissions & Governance

Role-based access that keeps sensitive content secure without blocking collaboration.

→

Jira Integration

Link Confluence pages to Jira issues, service requests, and project epics for full context.

Use Case

IT Runbooks & SOPs

Structured operational documentation linked directly to Jira Service Management workflows.

Use Case

Project Workspaces

Centralized spaces for project documentation, decisions, and stakeholder updates.

Use Case

Employee Handbook

HR and policy documentation that integrates with your ESM service portal.

Platform Overview

Confluence — platform overview.

Confluence is Atlassian's collaborative knowledge management platform designed to help teams create, organize, and share information across an organization. It serves as a centralized workspace where teams can document processes, capture project knowledge, and collaborate on content in real time.

Organizations use Confluence to manage internal documentation, project plans, meeting notes, technical specifications, and operational procedures. By consolidating information into a single platform, Confluence helps teams reduce reliance on scattered documents and email threads while ensuring that critical knowledge remains accessible and up to date.

One of the key strengths of Confluence is its structured approach to knowledge management. Content is organized into spaces and pages, allowing teams to create logical hierarchies for documentation across departments, projects, and teams. Built-in templates make it easy to standardize documentation while maintaining consistency across the organization.

Confluence also integrates seamlessly with other Atlassian tools. When combined with Jira Software, teams can link project documentation directly to development tasks, creating a strong connection between planning and execution. Integration with Jira Service Management allows support teams to build knowledge bases that enable self-service and reduce repetitive support requests.

Real-time editing and commenting features make it easy for teams to collaborate on documents while maintaining a clear history of changes. This collaborative environment encourages knowledge sharing and ensures that important information remains visible across the organization.

Ready to build your
knowledge management strategy?

Book a Call Today
Platform

Atlassian Intelligence

AI-powered capabilities built natively into the Atlassian platform — accelerating work without adding complexity.

Capabilities

AI that fits your workflow.

Atlassian Intelligence surfaces context, drafts content, and automates decisions — across Jira, Confluence, and JSM.

Smart Issue Summaries

Automatically summarize long Jira issues and comment threads so responders get context instantly.

AI-Assisted Writing

Draft Confluence pages, runbooks, and knowledge base articles faster with AI suggestions.

Intelligent Triage

Route incoming service requests to the right team with AI-driven classification and assignment.

Virtual Agent

Deflect common requests with a conversational AI agent integrated into your service portal.

Answer Surfacing

AI searches your Confluence knowledge base to answer end-user questions before a ticket is raised.

Change Risk Assessment

AI-assisted risk scoring for change requests based on historical data and impact analysis.

Platform Overview

Atlassian Intelligence — platform overview.

Atlassian Intelligence is Atlassian's artificial intelligence capability integrated across the Atlassian platform to help teams work more efficiently, automate routine tasks, and make better decisions using data. Built on advanced AI technologies and integrated directly into Jira Software, Jira Service Management, and Confluence, Atlassian Intelligence enhances productivity by assisting teams with content generation, workflow automation, and operational insights.

At its core, Atlassian Intelligence helps teams reduce manual effort by providing intelligent suggestions and automating repetitive tasks. Whether summarizing project updates, generating documentation, or helping support teams respond to service requests, AI capabilities enable users to focus on higher-value work rather than routine administrative tasks.

Within Jira Software, Atlassian Intelligence helps teams accelerate project delivery by assisting with issue creation, summarizing tickets, and providing insights into project progress. Development teams can quickly understand complex tasks, generate summaries of sprint activity, and maintain clearer visibility across ongoing work.

In Jira Service Management, Atlassian Intelligence improves service operations by helping support teams manage incoming requests more efficiently. AI-powered features can summarize support tickets, suggest responses, and assist with knowledge base creation — allowing service teams to resolve issues faster while maintaining consistent service quality.

Within Confluence, Atlassian Intelligence enhances knowledge management by helping teams generate content, summarize documentation, and improve collaboration across teams. AI-assisted writing tools make it easier to draft documents, organize information, and ensure that knowledge is clearly communicated and accessible.

Another key advantage of Atlassian Intelligence is its ability to surface insights from organizational data. By analyzing activity across projects, service requests, and documentation, AI capabilities help teams identify trends, detect potential issues, and make more informed operational decisions.

Ready to put Atlassian Intelligence
to work in your organization?

Book a Call Today
Solutions

Cross-Functional Solutions

Beyond individual tools — we design and deliver solutions that transform how your organization operates.

Solution 00

Atlassian Governance Model

Build a scalable Atlassian governance model — defining project standards, workflow policies, permission management, and platform ownership as your environment grows.

Solution 01

System of Work Transformation

Connect strategy to execution across your entire organization using the Atlassian System of Work.

Solution 02

DevOps + ITSM Integration

Bridge the gap between development velocity and IT service stability.

Solution 03

CMDB / Asset Management

Build and maintain a reliable configuration management database inside Jira Service Management — including full CMDB Jira Assets implementation.

Solutions

System of Work Transformation

Connect strategy, planning, and execution across every team — on a unified Atlassian platform.

The Problem We Solve

Work that's disconnected doesn't scale.

When strategy lives in spreadsheets, delivery lives in Jira, and knowledge lives in email, execution suffers. We connect these layers into a coherent, visible system.

01

Goal & OKR Alignment

Link organizational objectives to team-level work using Atlassian's planning hierarchy.

02

Cross-Team Visibility

Portfolio-level dashboards and reporting that give leadership a real-time view of progress.

03

Dependency Management

Surface and resolve cross-team dependencies before they become blockers.

04

Integrated Knowledge

Connect Confluence documentation directly to the work being done in Jira.

Platform

Jira Software + Advanced Roadmaps

Portfolio planning and team-level delivery in one connected view.

Platform

Confluence + Whiteboards

Strategy documentation, decision records, and visual planning — linked to execution.

Platform

Jira Service Management

Service requests and operational work integrated with project delivery.

What Is a System of Work?

A framework that connects teams, tools, and knowledge.

A System of Work is a strategic framework that connects teams, tools, processes, and knowledge across an organization to enable more efficient collaboration and better decision-making. Rather than operating through isolated systems or disconnected workflows, a System of Work integrates people and processes into a unified operational environment.

Atlassian introduced the System of Work concept to help organizations manage the increasing complexity of modern teamwork. As companies scale, teams often rely on multiple tools, fragmented processes, and siloed communication channels. This fragmentation slows down collaboration, reduces transparency, and makes it difficult for leadership to maintain visibility into operations.

A well-designed System of Work connects strategy, planning, execution, and knowledge management into a single ecosystem — allowing teams to collaborate effectively while maintaining alignment with organizational goals.

Core Components

The core components of a System of Work.

A successful System of Work framework brings together several key operational components that allow teams to collaborate efficiently.

Work

Work Management

Tools such as Jira Software allow organizations to structure work into projects, tasks, and workflows while maintaining visibility into progress — managing priorities, tracking deliverables, and ensuring alignment with strategic objectives.

Jira SoftwareProjectsWorkflows
Service

Service Management

Jira Service Management enables organizations to manage service requests, incidents, and operational processes through structured workflows and service portals — delivering services consistently while maintaining accountability and transparency.

JSMITSMIncidents
Knowledge

Knowledge Management

Confluence serves as a central knowledge platform where teams can document processes, share information, and maintain institutional knowledge — ensuring that teams can access the information they need to perform their work effectively.

ConfluenceDocumentationKnowledge Base
Collab

Collaboration and Communication

A System of Work connects teams through integrated platforms that allow them to communicate, share information, and coordinate activities in real time — reducing reliance on fragmented communication tools and improving organizational alignment.

Real-TimeCross-TeamAlignment
Atlassian System of Work Framework

Four pillars that connect strategy to execution.

The Atlassian System of Work connects teams and processes across the organization through a unified technology platform — built on four key pillars that ensure alignment from strategic goals through to operational delivery.

01

Align Work to Strategic Goals

Connect strategic initiatives with project execution so teams remain focused on high-impact work — maintaining alignment between what leadership plans and what teams deliver.

02

Plan and Track Work Effectively

Structured workflows and project management capabilities allow teams to plan projects, track progress, and maintain visibility into deliverables at every stage.

03

Unlock Organizational Knowledge

Capture knowledge, share documentation, and build searchable knowledge bases that support collaboration — making institutional knowledge accessible across the entire organization.

04

Accelerate Service Delivery

Manage requests, incidents, and operational workflows through structured service delivery platforms — enabling operational teams to deliver services quickly and efficiently.

Connecting IT and Business Teams

A unified environment for technical and business teams.

One of the key advantages of a System of Work approach is its ability to connect both technical and business teams within a shared operational environment. Technical teams such as software development and IT operations rely on structured workflows to manage complex projects. Business teams focus on operational processes, documentation, and internal services. By connecting these teams through a unified System of Work, organizations improve collaboration across departments while maintaining clear operational visibility.

→

Development + IT Operations

Development teams collaborating with IT support teams to resolve incidents and bugs through shared tooling and linked workflows.

→

Operations + Engineering

Operations teams coordinating service requests with engineering teams — eliminating the handoff delays that slow resolution.

→

Business + Operational Workflows

Business teams documenting processes and knowledge that directly support operational workflows — creating a living connection between policy and execution.

Automation in a System of Work

Automation plays a critical role in enabling a scalable System of Work. As organizations grow, manual processes slow down operations and create unnecessary administrative work. Atlassian platforms allow organizations to implement automation rules that streamline workflows and reduce manual effort.

→

Automated task and request assignment

Route tasks or service requests to the appropriate teams automatically — based on type, priority, or department.

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Escalation triggers and notifications

Trigger notifications when issues require escalation, ensuring critical items are never missed.

→

Workflow updates and reporting

Update workflows based on project or operational events and generate reports and operational insights automatically.

Implementation

Implementing a System of Work with Lighthouse B.

Implementing a System of Work framework requires careful planning and alignment across teams and leadership. Organizations must evaluate existing workflows, tools, and collaboration practices to design an environment that supports long-term operational efficiency. Working with experienced Atlassian consultants ensures the framework is implemented in a way that supports both technical and business teams.

At Lighthouse B, our consultants help organizations implement Atlassian System of Work strategies that connect project management, service management, and knowledge management into a unified operational platform — designing scalable workflows, optimizing collaboration environments, and ensuring teams can operate effectively within a structured System of Work framework.

01

Assess existing tools and workflows

Evaluate the current operational landscape to understand what works, what creates friction, and where integration opportunities exist.

02

Identify operational inefficiencies and silos

Surface the gaps and disconnections between teams, tools, and processes that slow collaboration and reduce visibility.

03

Design integrated workflows across teams

Build workflows that connect planning, execution, service delivery, and knowledge management into a coherent operational system.

04

Implement platforms and establish governance

Deploy collaboration and knowledge management platforms with governance and operational standards that ensure long-term scalability.

Ready to connect your teams through
a unified System of Work?

Book a Consultation
Solutions

DevOps + ITSM Integration

Bridge the speed of modern software delivery with the stability and governance of enterprise ITSM.

The Integration

Fast delivery. Controlled change.

We connect Bitbucket pipelines, Jira Software, and Jira Service Management so deployments trigger change records, incidents link to commits, and your team has end-to-end visibility.

Bitbucket + JSM Change

Automatically create and close change requests when code is deployed — no manual overhead.

Incident to Code

Link production incidents directly to the commits and deployments that caused them.

CI/CD Visibility

Surface deployment status inside Jira issues so product and ops teams have real-time visibility.

On-Call Integration

Connect JSM with OpsGenie for intelligent alerting, escalation, and on-call scheduling.

Deployment Risk Scoring

Use Atlassian Intelligence to assess deployment risk before changes go live.

Post-Incident Reviews

Structured PIR workflows in Confluence and JSM that close the loop on every major incident.

Bridging Development and IT Operations

DevOps and ITSM integration — why it matters.

Modern organizations rely on both DevOps practices and IT Service Management to deliver reliable digital services. DevOps focuses on accelerating software development and deployment, while ITSM ensures that operational services are delivered in a structured, stable, and accountable manner.

However, when development and IT operations teams work in separate systems, organizations experience communication gaps, slower incident resolution, and limited visibility across the lifecycle of applications and services. DevOps and ITSM integration addresses this challenge by connecting development workflows with service management processes.

By integrating platforms such as Jira Software and Jira Service Management, organizations can create a unified environment where development teams and operations teams collaborate more effectively — improving incident response, accelerating issue resolution, and ensuring that operational insights are shared across teams.

Connecting Jira Software and Jira Service Management

One ecosystem. Two teams. Unified visibility.

One of the most effective ways to implement DevOps and ITSM integration is through the Atlassian ecosystem. Jira Software provides a powerful platform for managing development workflows, while Jira Service Management supports structured service management processes. By connecting these platforms, organizations create a unified environment where issues move seamlessly between development and operations teams.

→

Incidents trigger development tickets

Service desk incidents can automatically create development tickets when software bugs are identified — no manual handoff required.

→

Code changes linked to incidents

Development teams can link code changes directly to operational incidents or service requests — creating a clear audit trail across the full resolution lifecycle.

→

IT support visibility into dev progress

IT support teams gain visibility into development progress when resolving service issues — reducing the communication gaps that slow resolution.

→

Development teams understand production impact

Development teams can understand how their changes impact production environments — improving accountability and enabling faster response when issues arise.

Integration Areas

Where DevOps and ITSM integration delivers the most value.

DevOps and ITSM integration provides immediate operational value in two critical areas: incident management and change management.

Incident Management

Integrated Incident Management

When a production issue occurs, operations teams must quickly coordinate with development teams responsible for the affected systems. Through integrated workflows, incidents detected by operations teams automatically generate development tasks — giving engineering teams immediate visibility into production issues.

→

Link incidents to development tickets

→

Track resolution progress across teams

→

Document root cause analysis

→

Implement permanent fixes within development workflows

Change Management

Change Management and Deployment Alignment

DevOps teams frequently deploy new features and updates while ITSM frameworks require structured processes to manage operational changes. Integrating these processes ensures development teams can deploy changes quickly while maintaining operational control.

→

Track deployments through structured change management workflows

→

Automate approval processes for production changes

→

Link development releases to operational change records

→

Maintain audit trails for compliance and governance

Automation

Automation that keeps information flowing across systems.

Automation is a key enabler of DevOps and ITSM integration. Automated workflows allow organizations to streamline processes and reduce manual coordination between teams — ensuring information flows seamlessly across systems while reducing manual effort for both development and operations.

→

Automated development task creation

Automatically create development tasks from service incidents — eliminating manual handoffs between support and engineering.

→

Deployment issue alerts

Trigger alerts when deployment issues occur — giving operations teams immediate visibility into changes that may affect service stability.

→

Monitoring tool integration

Link monitoring tools to service management platforms — surfacing operational alerts directly in JSM for faster triage and response.

→

Incident status updates

Update incident status automatically based on development progress — keeping support teams and stakeholders informed without manual updates.

Improving Collaboration Between Teams

A successful DevOps and ITSM integration strategy improves collaboration across technical teams responsible for delivering digital services. When development and operations teams work within a shared ecosystem, they gain greater visibility into each other's workflows and responsibilities.

→

Resolve incidents more quickly

Shared visibility and linked workflows mean the right people are engaged faster — reducing mean time to resolution.

→

Improve communication during critical events

Integrated platforms keep all stakeholders informed throughout major incidents — without the communication overhead of manual coordination.

→

Align priorities with operational needs

Development teams understand how their work affects production stability — enabling better prioritization of fixes, features, and technical debt.

DevOps + ITSM Consulting

DevOps and ITSM integration consulting with Lighthouse B.

Implementing a DevOps and ITSM integration strategy requires expertise in workflow design, service management frameworks, and development platforms. At Lighthouse B, our consultants help organizations integrate DevOps workflows with IT Service Management processes using the Atlassian platform.

We design integrated environments that connect development teams, service operations, and knowledge management systems into a unified operational framework — implementing integrated workflows between Jira Software and Jira Service Management to help organizations accelerate innovation while maintaining operational stability.

Ready to bridge development
and IT operations?

Book a Consultation
Solutions

CMDB / Asset Management

CMDB Jira Assets implementation — build a reliable, maintained configuration management database inside Jira Service Management without the enterprise price tag.

What We Build

A CMDB that stays accurate.

Most CMDBs fail because they're hard to maintain. Our CMDB Jira Assets implementation practice designs asset schemas, import processes, and governance workflows that keep your configuration data trustworthy over time.

→

Asset Schema Design

CI types, attributes, and relationships designed for your specific environment.

→

Discovery & Import

Automated asset discovery and data imports from existing CMDBs, spreadsheets, and tools.

→

Incident & Change Linkage

Connect affected CIs to incidents and changes for accurate impact assessment.

→

Governance & Auditing

Ownership workflows, change tracking, and scheduled audits to keep data fresh.

Outcome

Faster Impact Analysis

Know exactly what's affected before you approve a change or escalate an incident.

Outcome

Reduced MTTR

Responders have asset context at their fingertips — no more digging through spreadsheets.

Outcome

Audit Readiness

Accurate, timestamped asset records that satisfy internal and external audit requirements.

Managing IT Assets and Configuration Data

CMDB and Asset Management — why they matter.

As organizations grow and technology environments become more complex, maintaining visibility into infrastructure, systems, and dependencies becomes critical. Without a structured way to track assets and configuration data, IT teams struggle to manage incidents, plan changes, and maintain operational stability.

A Configuration Management Database (CMDB) stores information about configuration items such as servers, applications, databases, network devices, and cloud resources — and maps the relationships between these components. Asset management complements the CMDB by tracking the lifecycle of hardware, software, and technology resources. Together, they provide a centralized view of the technology environment that enables IT teams to manage services more effectively.

Core Concepts

CMDB and IT Asset Management — what each does.

Although closely related, CMDB and asset management serve different operational purposes. Understanding both is key to building an effective configuration management strategy.

CMDB

Configuration Management Database

A centralized repository that stores information about configuration items within an IT environment — the components that make up technology services, including infrastructure, applications, and supporting systems. Each CI includes asset identification, ownership, technical specifications, relationships with other systems, and lifecycle stage. By mapping relationships between CIs, a CMDB helps IT teams understand how systems interact and how changes to one component may impact other services.

ServersApplicationsNetworksCloud Resources
ITAM

IT Asset Management

While a CMDB focuses on configuration relationships, IT Asset Management (ITAM) focuses on tracking and managing the lifecycle of technology assets — hardware devices, software licenses, cloud infrastructure, mobile devices, and peripheral equipment. ITAM allows organizations to track location, ownership, and lifecycle from procurement through retirement — helping control costs, maintain licensing compliance, and ensure efficient use of technology resources.

HardwareSoftware LicensesCloud InfraLifecycle
Combined

CMDB + Asset Management Together

When implemented together, CMDB and asset management systems provide a comprehensive view of an organization's technology environment — enabling teams to understand dependencies between systems, identify root causes of incidents more quickly, evaluate the potential impact of infrastructure changes, and maintain accurate records of technology assets.

DependenciesImpact AnalysisGovernance
CMDB Jira Assets Implementation

CMDB and Asset Management with Jira Service Management.

Within the Atlassian ecosystem, Jira Service Management Assets provides a powerful platform for managing configuration data and technology assets. This integrated approach links asset and configuration information directly to service management processes — improving operational visibility and allowing IT teams to resolve issues more efficiently.

→

Incidents linked to assets

Incidents can be linked to specific assets or configuration items — giving support teams immediate context about the affected infrastructure.

→

Change requests reference infrastructure

Change requests can reference the infrastructure components affected by a proposed change — enabling accurate impact analysis before execution.

→

Business service mapping

Service teams can quickly identify which systems support a specific business service — critical for both incident triage and capacity planning.

CMDB for Incident and Change Management

A well-structured CMDB provides critical support for incident management and change management. When incidents occur, teams must quickly identify affected systems and understand their dependencies — determining which systems are affected, which teams are responsible, and how issues in one system may impact other services.

During change management, the CMDB provides visibility into the potential impact of infrastructure changes. Before implementing a change, IT teams can analyze configuration relationships to ensure that updates do not disrupt critical services.

Building a CMDB Strategy

A CMDB strategy built for long-term accuracy.

Implementing a CMDB requires careful planning and governance. Many organizations struggle with CMDB implementations because configuration data becomes outdated or incomplete over time. A successful CMDB strategy focuses on maintaining accurate data and ensuring that configuration items remain connected to operational workflows.

01

Identify critical configuration items and services

Define the scope of the CMDB — which assets and systems are in scope, and which business services they support.

02

Define relationships between infrastructure components

Map dependencies between systems so teams can understand the full impact of incidents and changes.

03

Establish data governance and ownership

Assign ownership for each CI type and define processes for keeping configuration data current.

04

Integrate with service management processes

Connect CMDB data with incident and change management workflows so configuration information is used in real operations.

05

Implement automation to maintain data accuracy

Automated discovery and sync tools keep configuration data accurate without relying entirely on manual updates.

CMDB Consulting

CMDB and Asset Management consulting with Lighthouse B.

Designing and implementing a CMDB requires expertise in service management frameworks, infrastructure architecture, and platform configuration. At Lighthouse B, our consultants help organizations design CMDB and asset management strategies that integrate directly with Jira Service Management.

We work with IT teams to identify configuration items, define relationships between systems, and implement asset management frameworks that provide accurate visibility into the technology environment. Our goal is to help organizations build scalable CMDB and asset management systems that support service operations, improve incident response, and strengthen operational governance.

Ready to improve visibility into
your technology environment?

Book a Consultation
Industries

Sector Expertise.

We work across regulated, complex, and high-stakes industries — bringing Atlassian expertise grounded in the realities of your sector.

🏦

Financial Services & Insurance

Compliant, auditable service management for banks, insurers, and capital markets firms.

💻

Technology

Purpose-built Atlassian environments for software companies and SaaS platforms.

🏭

Manufacturing & Logistics

ITSM for manufacturers and supply chain operators managing distributed facilities.

🏛️

Government & Education

Secure, compliant platforms for public sector agencies and educational institutions.

🏥

Healthcare

ITSM that respects clinical workflows, PHIPA obligations, and patient safety.

⚡

Utilities

ITSM for high-availability environments with strict uptime and regulatory requirements.

Industries

Financial Services & Insurance

Compliant, auditable, and controlled service management for banks, insurers, and capital markets organizations.

Sector Context

Governance that doesn't slow you down.

Financial institutions operate under intense regulatory scrutiny. We implement ITSM frameworks that satisfy OSFI, SOC 2, and internal audit requirements — without creating friction that slows delivery teams.

→

Segregation of Duties

Role-based permissions and approval workflows that enforce SOD controls natively in Jira.

→

Full Audit Trails

Immutable change history and approval records for every incident, change, and request.

→

Risk & Compliance Reporting

Out-of-the-box and custom reports mapped to your regulatory reporting requirements.

Atlassian for Financial Services

Atlassian for Financial Services & Insurance.

Financial services and insurance organizations operate in highly regulated, fast-paced environments. Banks, insurers, investment firms, and fintech platforms must manage complex technology infrastructures while ensuring compliance, security, and seamless customer experiences.

Many institutions are adopting Jira Software, Jira Service Management, and Confluence to modernize collaboration and improve service delivery — while maintaining the transparency and control required in regulated industries.

Jira Service Management

IT Service Management and Incident Control

Manage IT support requests, system incidents, infrastructure maintenance, and change management with automated routing and full audit visibility.

Jira Software

Development and Digital Innovation

Coordinate digital banking, trading platform, and analytics initiatives with structured agile workflows and full DevOps traceability.

Confluence

Compliance Documentation and Knowledge Management

Centralize regulatory documentation, operational procedures, runbooks, and audit preparation in a structured, searchable knowledge platform.

Use Cases

Atlassian use cases in financial services.

From ITSM and DevOps to compliance documentation and change management, Atlassian platforms support the full operational lifecycle.

ITSM

IT Service Management

Structured service management for incidents, service requests, and infrastructure changes — maintaining operational reliability for online banking, payment systems, and trading platforms.

JSMIncidentsChange Mgmt
DevOps

Software Development and DevOps

Coordinate development initiatives with full visibility into project progress. Integrate Jira Software with service management workflows to align development and operations.

Jira SoftwareAgileDevOps
Compliance

Risk Management and Regulatory Compliance

Confluence provides a structured environment for managing regulatory documentation and internal policies — satisfying OSFI, SOC 2, and IFRS requirements.

ConfluenceOSFISOC 2
Claims & Policy Ops

Insurance Operations Management

Streamline claims intake, underwriting support requests, and policy operations with structured JSM workflows — improving turnaround times while maintaining a complete audit trail.

JSMInsuranceAudit
Benefits

What financial services organizations gain.

Institutions that adopt Atlassian experience measurable improvements across service management, compliance, and cross-team collaboration.

→

Improved Operational Visibility

Dashboards and reporting tools let leadership monitor incidents, track project progress, and evaluate operational performance across complex environments.

→

Faster Incident Resolution

Structured incident workflows route issues quickly to the right teams, reducing service disruptions and improving SLA performance.

→

Centralized Knowledge Management

Confluence enables institutions to build a centralized knowledge base supporting compliance documentation and cross-team collaboration.

→

Scalable Operational Processes

Flexible Atlassian workflows scale alongside evolving requirements as organizations grow and adopt new technologies.

Digital Transformation in Financial Services

Financial services organizations are undergoing rapid digital transformation driven by cloud adoption, mobile banking, AI, and advanced analytics. Atlassian platforms provide the operational backbone to manage these initiatives.

Modernizing financial services operations
with Atlassian? Let's talk.

Book a Consultation
Industries

Technology

Purpose-built Atlassian environments for software companies, SaaS platforms, and technology-driven organizations.

Sector Context

Built for teams that build.

Technology companies live and breathe Jira — but most environments grow organically and end up fragmented. We bring structure to your Atlassian instance: clean workflows, strong governance, and integrations that actually work at scale.

→

Dev + Ops Alignment

Integrate Jira Software and JSM so engineering and operations share context across incidents and releases.

→

Workflow Governance

Standardize project schemas, permission schemes, and notification rules across a growing product org.

→

Scalable Instance Architecture

Design Atlassian environments that scale cleanly from 50 to 5,000 users without configuration debt.

Atlassian for Technology Companies

Atlassian for Technology.

Technology companies are among the most intensive users of Atlassian tools — often running Jira Software for engineering, JSM for IT and customer support, and Confluence for documentation. But scale introduces complexity, and many organizations find themselves managing fragmented configurations.

Lighthouse B helps technology companies bring order to their Atlassian environments — implementing governance frameworks, cleaning up legacy configurations, and designing scalable architectures that support rapid growth.

Jira Software

Engineering and Product Development

Manage sprints, backlogs, and releases with structured project schemas aligned to your development methodology — whether scrum, kanban, or hybrid.

Jira Service Management

Internal IT and Customer Support

Run internal IT support, developer tooling requests, and customer-facing support portals from a single JSM environment with clear SLAs and automated triage.

Confluence

Technical Documentation and Knowledge

Centralize architecture diagrams, runbooks, API documentation, and engineering onboarding materials in a structured, searchable knowledge platform.

Use Cases

Atlassian use cases in technology.

From DevOps pipelines to internal ITSM and customer support, technology organizations use Atlassian to connect every layer of their operations.

DevOps

DevOps and CI/CD Integration

Connect Jira with Bitbucket, GitHub, and CI/CD pipelines for full development traceability — linking code commits, pull requests, and deployments directly to issues and releases.

Jira SoftwareBitbucketCI/CD
ITSM

Internal IT Service Management

Support developer tooling, infrastructure requests, and access management through structured JSM workflows — keeping engineering teams unblocked and IT operations efficient.

JSMIT SupportSLAs
Optimization

Instance Cleanup and Governance

Audit and restructure existing Atlassian environments — consolidating projects, standardizing workflows, removing configuration debt, and establishing governance frameworks.

OptimizationGovernanceAudit
Scale

Cloud Migration and Scaling

Migrate from Server or Data Center to Atlassian Cloud as your organization grows — preserving workflows, integrations, and data while unlocking cloud-native features.

Cloud MigrationScalingAtlassian Cloud
Benefits

What technology organizations gain.

Technology companies that invest in Atlassian optimization see faster delivery, better cross-team visibility, and reduced operational overhead.

→

Faster Engineering Cycles

Well-structured Jira environments reduce planning overhead and keep sprints moving — giving engineering teams more time to build.

→

Reduced Tooling Fragmentation

Consolidating workflows into a governed Atlassian environment reduces context switching and improves cross-team visibility.

→

Stronger Incident Response

Connected JSM and Jira Software environments mean engineering teams see production incidents in context — resolving issues faster.

→

Documentation That Stays Current

Confluence integrated with Jira keeps technical documentation linked to active work — reducing documentation drift and improving onboarding.

Scaling Atlassian with Your Organization

Technology companies grow fast, and Atlassian environments need to grow with them. Lighthouse B helps you build the foundation for scaling without friction.

Optimizing Atlassian for your technology team?
Let's talk.

Book a Consultation
Industries

Manufacturing & Logistics

ITSM and operational service management for manufacturers, supply chain operators, and logistics organizations.

Sector Context

Keeping operations running without interruption.

In manufacturing and logistics, downtime is not abstract — it disrupts production lines, delays shipments, and erodes margins. We build ITSM environments that keep IT, OT, and operational teams aligned with clear escalation paths and asset visibility across facilities.

→

Asset and Equipment Tracking

Manage plant equipment, IT assets, and infrastructure components through Atlassian Assets with full lifecycle visibility.

→

Cross-Facility Coordination

Connect IT and operations teams across multiple sites with shared workflows, escalation paths, and visibility.

→

Maintenance and Change Controls

Structured change management that protects production schedules while enabling planned maintenance windows.

Atlassian for Manufacturing and Logistics

Atlassian for Manufacturing & Logistics.

Manufacturing and logistics organizations face unique operational challenges — managing distributed facilities, complex supply chains, IT and OT infrastructure, and strict production schedules. When IT systems fail, the impact is felt immediately on the production floor.

Atlassian platforms help manufacturing and logistics organizations bring structure to their IT and operational processes — improving incident response, streamlining maintenance workflows, and building the visibility needed to manage operations across multiple sites.

Jira Service Management

IT and Operational Support

Manage IT support requests, equipment maintenance tickets, facility incidents, and supply chain disruptions through structured workflows with automated routing and SLA tracking.

Jira Software

Process Improvement and Projects

Track digital transformation initiatives, ERP integrations, automation projects, and facility upgrades with structured project management and cross-team visibility.

Confluence

Operational Knowledge and Documentation

Centralize standard operating procedures, maintenance runbooks, safety documentation, and supplier guidelines in a searchable, structured knowledge base.

Use Cases

Atlassian use cases in manufacturing and logistics.

From equipment maintenance to supply chain coordination and IT infrastructure management, Atlassian platforms support the operational backbone of manufacturing organizations.

Maintenance

Equipment and Facility Maintenance

Manage planned and unplanned maintenance with structured JSM workflows — routing tickets to the right teams, tracking equipment history through Atlassian Assets, and minimizing unplanned downtime.

JSMAssetsMaintenance
Supply Chain

Supply Chain and Logistics Coordination

Track logistics incidents, supplier issues, and operational disruptions with shared workflows that connect procurement, operations, and IT teams across the supply chain.

Jira SoftwareLogisticsCoordination
ITSM

IT Service Management

Support manufacturing IT infrastructure — ERP systems, SCADA, MES platforms, and network infrastructure — with structured incident, change, and request management processes.

JSMITSMInfrastructure
Projects

Digital Transformation and Automation

Manage Industry 4.0 initiatives, IoT deployments, automation projects, and ERP implementations with structured Jira project management and cross-functional visibility.

Jira SoftwareIndustry 4.0Automation
Benefits

What manufacturing organizations gain.

Manufacturers and logistics operators that adopt Atlassian platforms gain operational visibility, reduced downtime, and stronger cross-team coordination.

→

Reduced Unplanned Downtime

Structured incident and maintenance workflows ensure issues are routed and resolved quickly — minimizing disruption to production schedules.

→

Improved Asset Visibility

Atlassian Assets provides a centralized view of equipment, IT infrastructure, and facility assets — supporting maintenance planning and lifecycle management.

→

Cross-Site Coordination

Shared workflows and escalation paths connect teams across multiple facilities — improving collaboration and response times across distributed operations.

→

Standardized Operational Processes

Consistent workflows across facilities reduce variability, improve training outcomes, and provide leadership with reliable operational data.

Operational Resilience Through Better Tooling

Manufacturing and logistics organizations are under increasing pressure to modernize operations and manage growing IT and OT infrastructure complexity. Lighthouse B helps you build the Atlassian foundation to support this evolution.

Connecting IT and operations in manufacturing?
Let's talk.

Book a Consultation
Industries

Government & Education

Secure, compliant Atlassian platforms for public sector agencies, municipalities, and educational institutions.

Sector Context

Public accountability. Operational efficiency.

Government and education organizations operate under public scrutiny, procurement constraints, and data sovereignty requirements. We implement Atlassian platforms that meet these standards — with structured change controls, access management, and audit-ready documentation.

→

Data Sovereignty Compliance

Atlassian Cloud deployments configured to meet Canadian data residency requirements, including PROTECTED B considerations.

→

Structured Change Management

Change advisory board workflows, approval chains, and audit trails aligned to public sector governance standards.

→

Multi-Department Service Portals

JSM portals that serve multiple departments — HR, IT, facilities, and citizen services — from a single governed platform.

Atlassian for Government and Education

Atlassian for Government & Education.

Government agencies and educational institutions face a distinct set of operational challenges — managing large, distributed workforces, serving diverse stakeholder groups, and navigating procurement and data governance frameworks that private sector organizations do not face.

Atlassian platforms provide public sector organizations with the tools to modernize service delivery, improve cross-department collaboration, and build structured knowledge management systems — all while meeting the compliance, security, and transparency standards required in public-facing environments.

Jira Service Management

Multi-Department Service Management

Deploy service portals for IT, HR, facilities, and citizen-facing services — with clear SLAs, structured workflows, and full visibility into request resolution across departments.

Jira Software

Program and Project Management

Manage digital government initiatives, technology modernization programs, and inter-departmental projects with structured workflows and stakeholder-facing reporting.

Confluence

Policy, Knowledge, and Compliance Documentation

Centralize policy documentation, standard operating procedures, training materials, and regulatory compliance records in a structured, permission-controlled knowledge platform.

Use Cases

Atlassian use cases in government and education.

Public sector organizations use Atlassian to modernize service delivery, improve project oversight, and meet the documentation and compliance requirements of their mandates.

ESM

Enterprise Service Management

Extend IT service management across government departments — HR, legal, facilities, and communications — through a unified JSM platform with department-specific portals and shared governance.

JSMESMMulti-Department
Digital Gov

Digital Government Initiatives

Manage digital transformation programs, citizen portal modernization, and legacy system migrations with structured Jira project management and cross-agency collaboration workflows.

Jira SoftwareDigital GovModernization
Education

IT and Administrative Services in Education

Universities and school boards use JSM to manage student IT support, faculty service requests, and administrative workflows — centralizing service delivery across campuses and departments.

JSMHigher EdK-12
Compliance

Audit and Compliance Documentation

Maintain comprehensive audit trails, policy documentation, and compliance records with Confluence — supporting freedom of information requests, internal audits, and regulatory reporting.

ConfluenceATIPAudit
Benefits

What government and education organizations gain.

Public sector organizations that modernize with Atlassian improve service delivery, reduce administrative burden, and strengthen accountability across departments.

→

Improved Service Delivery

Structured service management reduces resolution times for internal and public-facing requests — improving the experience for staff and stakeholders.

→

Cross-Department Visibility

Leadership gains real-time visibility into service requests, project status, and operational performance — supporting evidence-based decision making.

→

Stronger Compliance Posture

Audit trails, permission controls, and structured documentation meet public sector compliance requirements — including ATIP, FOIPPA, and internal audit standards.

→

Knowledge Preservation

Confluence captures institutional knowledge and policy documentation — reducing organizational risk from staff turnover and departmental transitions.

Modernizing Public Sector Operations

Government and education organizations are under increasing pressure to modernize operations, improve digital service delivery, and demonstrate value. Atlassian platforms provide a proven foundation for this modernization.

Modernizing government or education operations?
Let's talk.

Book a Consultation
Industries

Healthcare

ITSM solutions that respect clinical workflows, PHIPA obligations, and patient safety requirements.

Sector Context

IT that supports patient care, not the other way around.

Healthcare organizations operate in high-stakes environments where IT reliability directly affects clinical outcomes. We implement ITSM frameworks that account for on-call escalations, EMR integrations, PHIPA obligations, and the realities of 24/7 clinical operations.

→

PHIPA-Compliant Workflows

Service request and incident processes designed to protect PHI — with access controls, audit logs, and privacy-aware routing.

→

Clinical On-Call Integration

Escalation workflows built around clinical scheduling and on-call rotations — ensuring the right person is reached at the right time.

→

Medical Device and Asset Management

Track medical devices, IT equipment, and infrastructure assets through Atlassian Assets with maintenance scheduling and lifecycle management.

Atlassian for Healthcare Organizations

Atlassian for Healthcare.

Healthcare organizations — including hospitals, health networks, long-term care providers, and digital health companies — manage complex IT environments where reliability, security, and compliance are non-negotiable. Clinical staff, IT teams, and administrative departments all depend on technology that works seamlessly and safely.

Atlassian platforms help healthcare organizations build structured IT service management environments, improve cross-team collaboration, and maintain the documentation and audit trails required in regulated clinical environments — all while supporting the operational tempo of 24/7 care delivery.

Jira Service Management

IT and Clinical Support Services

Manage IT help desk requests, clinical system incidents, EMR support, and biomedical device tickets through structured JSM workflows with priority-based routing and SLA tracking.

Jira Software

Digital Health and Transformation Projects

Coordinate EMR implementations, digital health initiatives, and infrastructure modernization projects with structured project management and cross-departmental visibility.

Confluence

Clinical and Operational Knowledge Management

Centralize IT runbooks, clinical protocols, privacy policies, and compliance documentation in a secure, searchable knowledge platform accessible to the right teams.

Use Cases

Atlassian use cases in healthcare.

From clinical IT support to EMR project management and compliance documentation, Atlassian platforms support the full operational lifecycle of healthcare organizations.

Clinical IT

Clinical IT Support and Help Desk

Manage IT support for clinical staff — workstation issues, EMR access requests, network incidents, and device failures — with priority-based triage and escalation paths that respect clinical urgency.

JSMClinical ITHelp Desk
ITSM

Incident and Change Management

Structured incident and change management processes ensure system stability in clinical environments — with emergency change workflows for urgent situations and full audit trails for every change.

JSMChange MgmtAudit
Projects

EMR and Digital Health Projects

Manage EMR implementations, digital health platform deployments, and infrastructure modernization with structured Jira project management and integrated change management workflows.

Jira SoftwareEMRDigital Health
Assets

Medical Device and Asset Management

Track medical devices, clinical IT equipment, and infrastructure assets through Atlassian Assets — supporting maintenance scheduling, compliance checks, and lifecycle management.

AssetsCMDBMedical Devices
Benefits

What healthcare organizations gain.

Healthcare organizations that modernize IT operations with Atlassian improve response times, strengthen compliance posture, and reduce the operational burden on clinical staff.

→

Faster Clinical IT Response

Priority-based triage and structured escalation paths ensure clinical IT issues are resolved quickly — minimizing disruption to patient care delivery.

→

PHIPA-Ready Processes

Workflow and access controls designed to protect patient health information — supporting privacy obligations and audit readiness.

→

Improved Asset Lifecycle Management

Centralized tracking of medical devices and IT assets reduces compliance risk and supports planned maintenance and procurement decisions.

→

Operational Continuity

Structured change management and incident workflows protect system stability in 24/7 clinical environments — ensuring IT supports uninterrupted care delivery.

Digital Health and the Future of Clinical Operations

Healthcare is undergoing rapid digital transformation — driven by EMR adoption, telehealth, AI diagnostics, and connected medical devices. Lighthouse B helps healthcare organizations build Atlassian environments that support both today's needs and tomorrow's ambitions.

Improving IT operations for your healthcare organization?
Let's talk.

Book a Consultation
Industries

Utilities

ITSM solutions built for the operational demands, uptime requirements, and regulatory complexity of utility providers.

Sector Context

High availability. Zero tolerance for downtime.

Utility providers operate critical infrastructure where IT failures have real-world consequences. We build ITSM environments that reflect this reality — with robust change controls, fast incident routing, and reliable asset management across field and office operations.

→

Field Service Integration

Connect field teams to JSM workflows for work order management, asset tracking, and dispatch coordination.

→

Critical Change Controls

Emergency and standard change workflows that protect uptime while enabling progress across infrastructure teams.

→

Compliance Reporting

Audit-ready reports for regulatory requirements and internal governance frameworks across energy, water, and telecom sectors.

Atlassian for Utilities Organizations

Atlassian for Utilities.

Utilities organizations — whether operating in electric power, water management, gas distribution, or telecommunications infrastructure — manage complex operational environments that require reliable systems, structured processes, and strong collaboration across engineering, operations, and IT teams.

As infrastructure becomes increasingly digital and interconnected, utilities are adopting Atlassian platforms to modernize internal workflows, manage operational processes, and improve collaboration. Lighthouse B helps utilities organizations implement and optimize these platforms to meet the unique demands of critical infrastructure environments.

Jira Service Management

IT and Operational Service Requests

Manage IT service requests, infrastructure incidents, network outages, maintenance coordination, and operational support through structured workflows and automated routing.

Jira Software

Engineering and Infrastructure Projects

Manage digital transformation initiatives, smart grid projects, infrastructure upgrades, and system improvements through agile project management and structured workflows.

Confluence

Knowledge Management and Compliance

Centralize operational runbooks, infrastructure documentation, regulatory compliance requirements, maintenance procedures, and internal training materials.

Use Cases

Atlassian use cases in utilities.

Utility providers use Atlassian platforms to manage operational incidents, coordinate infrastructure projects, and maintain the documentation needed for regulatory compliance.

Operations

Operational Incident Management

Manage outages, infrastructure failures, and operational incidents with structured JSM workflows — routing to field and IT teams simultaneously with real-time status tracking and escalation paths.

JSMIncidentsField Ops
Assets

Infrastructure Asset Management

Track infrastructure assets — substations, distribution equipment, network nodes, and IT systems — through Atlassian Assets with lifecycle management and maintenance scheduling.

AssetsCMDBInfrastructure
Compliance

Regulatory Compliance and Reporting

Maintain audit-ready records of infrastructure changes, maintenance activities, and incident resolutions — supporting regulatory reporting for NERC, OEB, and sector-specific requirements.

ConfluenceNERCOEB
Projects

Smart Grid and Infrastructure Modernization

Manage smart grid deployments, infrastructure upgrades, and digital transformation programs with structured project management and cross-functional coordination across engineering and IT teams.

Jira SoftwareSmart GridModernization
Benefits

What utilities organizations gain.

Utility providers that modernize IT and operational workflows with Atlassian gain faster incident resolution, better compliance posture, and improved cross-team visibility.

→

Faster Incident Resolution

Structured routing and escalation paths get the right people engaged faster — reducing mean time to resolution for operational and infrastructure incidents.

→

Full Infrastructure Visibility

Atlassian Assets provides a centralized, up-to-date view of infrastructure and IT assets — supporting maintenance planning and regulatory reporting.

→

Regulatory Audit Readiness

Complete change and incident records maintained automatically through Jira workflows simplify regulatory reporting and internal audit processes.

→

Cross-Team Coordination

Engineering, IT, and field operations teams connected through shared workflows — improving coordination on maintenance, outage response, and infrastructure projects.

The Future of Utility Operations

Utility providers are navigating a major operational transformation — driven by smart grid adoption, renewable energy integration, regulatory modernization, and growing cybersecurity requirements. Lighthouse B helps utilities build and maintain the Atlassian environments that support this evolution.

Modernizing utility operations with Atlassian?
Let's talk.

Book a Consultation
Resources

Insights and Tools.

Practical content from the Lighthouse B consulting team — covering Atlassian implementation, ITSM best practices, and enterprise service management.

Blog

Articles and Insights

Practical guidance on Jira Service Management, Atlassian migrations, ITSM design, and enterprise service management — written by practitioners.

Guides

Downloadable Guides

In-depth guides covering ITSM implementation, migration planning, JSM configuration, and Atlassian platform design — available for free download.

Case Studies

Client Work

A selection of projects we've delivered — covering healthcare ITSM, ESM deployments, and Atlassian cloud migrations for Canadian organizations.

News · Announcements

Announcements.

Partnerships, press releases, and coverage of Lighthouse B — with links to the full stories.

Lighthouse B and LICENSEWARE partnership announcement
Partnership September 15, 2026 via LICENSEWARE

LICENSEWARE partners with Lighthouse B to extend Atlassian ITSM with Software Asset Management

Lighthouse B is extending its Atlassian ITSM practice through a partnership with LICENSEWARE, bringing dedicated Software Asset Management and IT Intelligence into Atlassian's Service Collection. License, contract, and usage data now sit inside the same environment where service teams already work — instead of in a disconnected process.

"…providing our customers with a unified asset experience across their environments."
Joshua Shang, Managing Director, Lighthouse B
Read the full announcement on licenseware.io →
Blog

Insights from the Field.

Practical articles on Jira Service Management, Atlassian migrations, ITSM design, and enterprise service management.

ITSM

How to Build a JSM Service Catalogue That Actually Gets Used

Most service catalogues get ignored. Here's how to structure yours so staff adopt it from day one — with request types that match how people actually think about their work.

Read More →
ITSM

Change Management in Jira Service Management: CAB, Approvals, and Risk Scoring

A practical walkthrough of implementing a change advisory board workflow in JSM — covering standard, emergency, and normal change types with automated risk scoring.

Read More →
MIGRATION

Server to Cloud: What Atlassian's Migration Timeline Means for Your Organization

Atlassian Server end-of-life is past. Here's what still-on-premises organizations need to know about their options, timelines, and the real cost of waiting.

Read More →
ITSM

SLA Design in JSM: Avoiding the Common Mistakes

Most JSM SLA configurations we inherit are either too simple or too complex. This post covers the design principles that make SLAs meaningful rather than just technically present.

Read More →
ESM

Extending JSM Beyond IT: A Guide to Enterprise Service Management

When HR, Finance, and Facilities start using JSM, the benefits compound. Here's how to structure a phased ESM rollout that doesn't overburden IT.

Read More →
ATLASSIAN

Confluence as a Knowledge Base: Structure That Scales

An unstructured Confluence instance is worse than no knowledge base at all. This post covers space architecture, page templates, and governance models that keep content findable.

Read More →
MIGRATION

ServiceNow to JSM: What the Migration Actually Looks Like

We've done several of these. Here's an honest account of what transfers cleanly, what needs rebuilding, and where the hidden complexity lives.

Read More →
ITSM

Incident Management Maturity: From Reactive to Structured

Moving from email-based incident handling to structured JSM workflows requires more than configuration. Here's the process and organizational change work involved.

Read More →
ATLASSIAN

Atlassian Assets: Building a CMDB That Stays Current

Most CMDBs decay within months of launch. This post covers the data model, import strategy, and automation rules that keep your asset records accurate over time.

Read More →
ESM

HR Service Management with JSM: Onboarding, Offboarding, and Everything Between

A practical guide to deploying JSM for HR — covering the request types, approvals, and integrations that make the biggest difference for HR teams and employees alike.

Read More →
MIGRATION

Atlassian Cloud Migration: The Technical Checklist

A detailed pre-migration checklist covering app compatibility, user provisioning, data hygiene, and cutover planning — built from our migration project experience.

Read More →
ITSM

Jira Automation for ITSM: The 10 Rules Every JSM Admin Should Know

Automation is one of JSM's most powerful and underused features. These ten rules cover the workflows that reduce manual work and improve response times the most.

Read More →
ATLASSIAN

Atlassian Licensing: Cloud Subscription Tiers Explained

Free, Standard, Premium, Enterprise — what each tier actually includes, where the meaningful differences are, and how to right-size your subscription.

Read More →
ESM

Building a Multi-Department Service Portal in JSM

When multiple departments share a JSM instance, portal design becomes critical. This post covers information architecture, branding, and permission models for shared portals.

Read More →
ITSM

Problem Management in JSM: Linking Incidents to Root Causes

Most organizations skip problem management. Here's how to implement it in JSM without creating overhead — and why it pays off in reduced recurring incidents.

Read More →
ATLASSIAN

Jira Project Governance: Keeping Your Instance Clean at Scale

Project proliferation, inconsistent workflows, and zombie issues are the signs of an ungoverned Jira instance. Here's the governance framework we use with growing organizations.

Read More →
MIGRATION

Data Center vs Cloud: Making the Right Call for Your Organization

Not every organization should move to Cloud. Here's how to evaluate the trade-offs — including cost, compliance, customization, and operational complexity.

Read More →
ESM

Facilities Management with JSM: Work Orders, Assets, and Field Teams

Facilities teams are natural JSM users. This post covers the workflow design, asset schema, and mobile considerations for a facilities service management deployment.

Read More →
ITSM

Designing JSM Request Types: Less Is More

Request type proliferation is one of the biggest usability problems in JSM portals. Here's how to rationalize your catalogue and improve staff adoption.

Read More →
ATLASSIAN

The Atlassian System of Work: What It Means in Practice

Atlassian's System of Work vision positions Jira and Confluence as an integrated operational platform. Here's what that looks like when fully implemented — and how to get there.

Read More →
Blog

How to Build a JSM Service Catalogue That Actually Gets Used

ITSM

Most service catalogues get ignored. Here's how to structure yours so staff adopt it from day one — with request types that match how people actually think about their work.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

← PreviousAll PostsNext →

Questions about your Atlassian environment?
Let's talk.

Book a Consultation
Blog

Change Management in Jira Service Management: CAB, Approvals, and Risk Scoring

ITSM

A practical walkthrough of implementing a change advisory board workflow in JSM — covering standard, emergency, and normal change types with automated risk scoring.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Server to Cloud: What Atlassian's Migration Timeline Means for Your Organization

MIGRATION

Atlassian Server end-of-life is past. Here's what still-on-premises organizations need to know about their options, timelines, and the real cost of waiting.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

SLA Design in JSM: Avoiding the Common Mistakes

ITSM

Most JSM SLA configurations we inherit are either too simple or too complex. This post covers the design principles that make SLAs meaningful rather than just technically present.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Extending JSM Beyond IT: A Guide to Enterprise Service Management

ESM

When HR, Finance, and Facilities start using JSM, the benefits compound. Here's how to structure a phased ESM rollout that doesn't overburden IT.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Confluence as a Knowledge Base: Structure That Scales

ATLASSIAN

An unstructured Confluence instance is worse than no knowledge base at all. This post covers space architecture, page templates, and governance models that keep content findable.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

ServiceNow to JSM: What the Migration Actually Looks Like

MIGRATION

We've done several of these. Here's an honest account of what transfers cleanly, what needs rebuilding, and where the hidden complexity lives.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Incident Management Maturity: From Reactive to Structured

ITSM

Moving from email-based incident handling to structured JSM workflows requires more than configuration. Here's the process and organizational change work involved.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Atlassian Assets: Building a CMDB That Stays Current

ATLASSIAN

Most CMDBs decay within months of launch. This post covers the data model, import strategy, and automation rules that keep your asset records accurate over time.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

HR Service Management with JSM: Onboarding, Offboarding, and Everything Between

ESM

A practical guide to deploying JSM for HR — covering the request types, approvals, and integrations that make the biggest difference for HR teams and employees alike.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Atlassian Cloud Migration: The Technical Checklist

MIGRATION

A detailed pre-migration checklist covering app compatibility, user provisioning, data hygiene, and cutover planning — built from our migration project experience.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Jira Automation for ITSM: The 10 Rules Every JSM Admin Should Know

ITSM

Automation is one of JSM's most powerful and underused features. These ten rules cover the workflows that reduce manual work and improve response times the most.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Atlassian Licensing: Cloud Subscription Tiers Explained

ATLASSIAN

Free, Standard, Premium, Enterprise — what each tier actually includes, where the meaningful differences are, and how to right-size your subscription.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Building a Multi-Department Service Portal in JSM

ESM

When multiple departments share a JSM instance, portal design becomes critical. This post covers information architecture, branding, and permission models for shared portals.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Problem Management in JSM: Linking Incidents to Root Causes

ITSM

Most organizations skip problem management. Here's how to implement it in JSM without creating overhead — and why it pays off in reduced recurring incidents.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Jira Project Governance: Keeping Your Instance Clean at Scale

ATLASSIAN

Project proliferation, inconsistent workflows, and zombie issues are the signs of an ungoverned Jira instance. Here's the governance framework we use with growing organizations.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Data Center vs Cloud: Making the Right Call for Your Organization

MIGRATION

Not every organization should move to Cloud. Here's how to evaluate the trade-offs — including cost, compliance, customization, and operational complexity.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Facilities Management with JSM: Work Orders, Assets, and Field Teams

ESM

Facilities teams are natural JSM users. This post covers the workflow design, asset schema, and mobile considerations for a facilities service management deployment.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

Designing JSM Request Types: Less Is More

ITSM

Request type proliferation is one of the biggest usability problems in JSM portals. Here's how to rationalize your catalogue and improve staff adoption.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Blog

The Atlassian System of Work: What It Means in Practice

ATLASSIAN

Atlassian's System of Work vision positions Jira and Confluence as an integrated operational platform. Here's what that looks like when fully implemented — and how to get there.

Lighthouse B works with organizations across Canada to implement, migrate, and optimize Atlassian platforms. This post draws on hands-on project experience with real clients — covering the decisions, trade-offs, and approaches that make the biggest difference in practice.

To discuss how these principles apply to your environment, contact our consulting team for an introductory conversation.

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Guides

Practical Guides. Free to Download.

In-depth resources covering Atlassian implementation, ITSM design, migration planning, and enterprise service management.

Guide 01

JSM Implementation Readiness Guide

A step-by-step readiness assessment for organizations planning a Jira Service Management deployment. Covers people, process, and technical prerequisites.

Download Guide →
Guide 02

Atlassian Cloud Migration Playbook

Our complete cloud migration playbook — from discovery through cutover. Includes checklists, risk registers, and stakeholder communication templates.

Download Guide →
Guide 03

ITSM Maturity Assessment Framework

Evaluate your organization's ITSM maturity across five dimensions: incident management, change control, asset management, knowledge management, and service catalogue.

Download Guide →
Guide 04

ESM Expansion Guide

A practical guide to extending JSM beyond IT to HR, Finance, Facilities, and Legal — with rollout sequencing, portal design principles, and adoption strategies.

Download Guide →
Guide 05

Confluence Knowledge Base Blueprint

Space architecture, page templates, and governance models for building a Confluence knowledge base that stays organized and current at scale.

Download Guide →
Guide 06

JSM SLA Design Workbook

A workbook for designing SLA structures in Jira Service Management — covering target setting, escalation rules, exclusion calendars, and reporting.

Download Guide →
Guide 07

Atlassian Assets CMDB Starter Kit

Object schema templates, import guides, and automation rules for building a CMDB in Atlassian Assets that stays accurate over time.

Download Guide →
Guide 08

Change Management Workflow Templates

Standard, normal, and emergency change workflow templates for JSM — including CAB approval chains, risk scoring rules, and rollback documentation.

Download Guide →
Guide 09

ServiceNow to JSM Migration Guide

A detailed guide to migrating from ServiceNow to Jira Service Management — covering data mapping, workflow translation, and user transition planning.

Download Guide →
Guide 10

Atlassian Licensing and Tier Selection Guide

A decision framework for selecting the right Atlassian Cloud tier — comparing Free, Standard, Premium, and Enterprise across features, limits, and total cost.

Download Guide →

Need something more tailored?
Let's talk through your situation.

Book a Consultation
Resources

Case Studies.

How leading organizations use Atlassian platforms to transform IT, reduce costs, and scale delivery. A curated selection of real-world outcomes from across industries.

Consumer Goods · Switzerland

Nestlé: 90% Faster Onboarding on Atlassian Cloud

The world's largest food and beverage company migrated 6,500+ Atlassian users from Server to Atlassian Cloud Premium, transforming how its Marketing, Sales, and E-Business department operates. The migration — completed in six months — freed the team from spending 57% of their time on server maintenance, reduced engineer onboarding from one month to three days, cut change deployment timelines from four weeks to one week, and achieved 99.95% uptime with a 50% increase in automated issue closure rates.

Cloud MigrationEnterpriseJSMConsumer Goods
To know more about it, click on this link →
Software · Massachusetts, USA

HubSpot: Confluence as the Backbone of a Transparent Culture

HubSpot relies on Confluence as its primary knowledge source across 2,600+ global employees — from executive announcements to HR communications and product documentation. As usage scaled, performance degraded and outages disrupted operations. HubSpot migrated from Confluence Server to Data Center on AWS and enhanced the instance with Marketplace apps for archiving, analytics, and content discoverability, eliminating unexpected downtime and building a platform capable of supporting continued growth.

ConfluenceData CenterKnowledge ManagementSoftware
To know more about it, click on this link →

See what Atlassian can do
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Company

We are Lighthouse B.

A Canadian Atlassian consulting firm. We help organizations implement, migrate, and optimize Atlassian platforms — with the depth and rigour that complex environments require.

Our Story

Built to do the hard work well.

Lighthouse B was founded on a straightforward premise: organizations deserve Atlassian consulting that goes beyond surface-level configuration. Too many implementations are delivered quickly and left fragile. Too many migrations are treated as technical exercises rather than organizational transitions.

We built Lighthouse B to do things differently — with structured delivery methodologies, deep platform knowledge, and a commitment to implementations that hold up over time.

What We Believe

Principles we work by.

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Depth over speed

We take time to understand your environment before we recommend solutions. Configuration without context creates technical debt.

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Process before platform

The best Atlassian implementation reflects a well-designed process. We help you get the process right first.

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Implementations that last

We build for maintainability — not just the go-live. Your team should be able to manage and evolve what we build together.

Our Team

Certified Atlassian practitioners.

Our team holds current Atlassian certifications across Jira Service Management, Jira Software, and Confluence. We work exclusively on Atlassian platforms — which means our depth of knowledge reflects thousands of hours of hands-on implementation and migration work.

Our Clients

Organizations that trust us.

We work with organizations across Canada — from healthcare networks and financial institutions to technology companies and government agencies. Our clients include Boardwalk Group and CAMH, among others.

Ready to work with us?
Let's start a conversation.

Book a Consultation
Careers

Build service management that actually works.

Lighthouse B is a remote-first ITSM consultancy and Atlassian Solution Partner specializing in IT Service Management (ITSM) and Jira Service Management (JSM) deployments. Deep ITIL practice knowledge meets hands-on Atlassian expertise — and Forge apps get built alongside client work. A small, senior team scaling deliberately, with three open roles now.

How We Work

A senior team, by design.

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Remote-first (Canada)

Work from anywhere in Canada on a shared core-hours window. We meet in person a few times a year.

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Client-facing

Every role here talks to customers. We hire people who can hold a room, not just a backlog.

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Atlassian-native

We invest in your certifications — Atlassian University, ACP-420, ITIL 4 — and give you time to earn them.

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Build, not just configure

Spot a recurring gap and help turn it into a Marketplace app.

Total Rewards

What you get.

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Competitive salary

Based on experience and location within Canada.

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Benefits launching Summer 2026 (planned)

Extended health, dental & vision; paid time off; a dedicated learning & certification budget; home-office stipend.

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Certification support

Atlassian University, ACP-420, and ITIL 4 fully funded — with study time built into your schedule. Until benefits launch, certification and exam fees are already covered.

Benefits details are being finalized and will be confirmed before the Summer 2026 launch.

Open Roles

Three roles, open now.

Technical Project Manager

Remote-first (Canada)

You own delivery. You turn a signed Statement of Work into a JSM deployment that lands on time, in scope, and with a happy client — coordinating consultants, managing the customer relationship, and keeping risk visible before it becomes a problem. You're technical enough to challenge a scope assumption or read a workflow design, but your craft is delivery, not configuration.

What you'll own
  • End-to-end delivery of JSM/ITSM implementation engagements: planning, scheduling, resourcing, and status.
  • The client relationship through delivery — kickoff, checkpoints, escalations, and sign-off.
  • Scope and commercials: managing against the SOW, flagging change orders early, protecting margin.
  • Risk, dependencies, and budget across concurrent engagements.
  • Coordinating consultants and config engineers — the right people on the right work at the right time.
What you bring
  • 4+ years managing technical or software delivery projects, ideally in consulting or agency settings.
  • A track record running client-facing engagements — the face of a project, not just the tracker behind it.
  • Fluency with delivery mechanics: scoping, estimation, risk, change control, stakeholder communication.
  • Enough technical literacy to engage credibly on platform, integration, and workflow conversations.
  • Clear, calm written and verbal communication under pressure.
Bonus points
  • Experience delivering Atlassian (Jira / JSM / Confluence) implementations.
  • ITIL 4 awareness or an ITSM background.
  • Agile and/or PMP credentials; experience managing distributed/remote delivery teams.

Senior ITSM Consultant

Remote-first (Canada)

You're the lead voice on an engagement. You sit with a client's service-management leadership, map how their organization actually runs, and design the JSM solution that fits — incident, problem, change, request, SLAs, assets, automation, portals. You translate ITIL 4 into Atlassian, mentor the consultants around you, and help us win the next engagement through solid solution design.

What you'll own
  • Solution design and architecture for JSM/ITSM engagements, especially on Premium/Enterprise tiers.
  • Advisory: mapping client processes to Atlassian — where practice should change vs. where the tool should bend.
  • Hands-on configuration of the hard parts — complex automation, Assets/CMDB, multi-project SLA and queue design, portal experience.
  • Mentoring ITSM Consultants and reviewing their work.
  • Pre-sales and scoping support: shaping engagements, contributing to SOWs, advising on effort and approach.
  • Spotting recurring client gaps that could become Marketplace app opportunities.
What you bring
  • 5+ years in ITSM/service-management consulting or implementation, with significant JSM experience.
  • Strong ITIL 4 grounding — you can design incident, problem, change, and request practices, not just recite them.
  • Deep, demonstrable JSM configuration skill: automation, Assets, SLAs, queues, request types, portals.
  • A consulting instinct: you read the business behind the requirement and advise accordingly.
  • Comfort leading client conversations at a senior level.
Bonus points
  • ACP-420 (Atlassian JSM administration) held.
  • ITIL 4 Managing Professional or multiple specialist modules.
  • Experience with Forge / Marketplace apps, or Atlassian Cloud Fortified / Runs on Atlassian programs.
  • Pre-sales or practice-building experience.

Atlassian ITSM Consultant

Remote-first (Canada)

You're hands-on the platform. Working alongside a senior consultant or lead, you configure JSM to match the design — request types, workflows, SLAs, automation, queues, portals — run client workshops, document what you build, and train the people who'll use it. This is where you go deep on both Atlassian and ITSM, with room to grow toward leading your own engagements.

What you'll own
  • JSM configuration to spec: request types, workflows, SLAs, automation rules, queues, and portals.
  • Client workshops and requirements-gathering, supporting or co-leading sessions.
  • Clear documentation of configuration and design decisions.
  • End-user and admin training and enablement.
  • Testing, validation, and post-go-live support.
What you bring
  • 2+ years configuring Jira / Jira Service Management, or strong hands-on platform experience plus a fast learning curve.
  • 2+ years of consulting experience. You have comfort in front of clients: you can run a workshop and explain a configuration choice in plain language.
  • Understanding and experience with ITSM concepts and processes — service requests, incidents, SLAs, change management.
  • Strong documentation habits and attention to detail.
Bonus points
  • ITIL 4 Foundation, or ACP-420 in progress.
  • Experience with JSM automation or Assets.
  • A scripting/development background — we build Forge apps, so curiosity here is a plus.
Apply Now

Ready to apply?

Submit your application through our form — it reaches our team directly. Tell us which role you're applying for and include a link to your CV or LinkedIn.

Questions first? Email

Lighthouse B Inc. is an equal-opportunity employer. We welcome applicants of all backgrounds.

Contact

Let's talk.

Tell us about your Atlassian environment and what you are trying to accomplish. We will respond within one business day.

Get in Touch

Start the conversation.

Whether you are planning a new implementation or improving an existing Jira environment, we are glad to help. Reach out and we will respond within one business day.

↘

Open a request in our service portal

Click the Support button in the bottom-right corner of any page to start a conversation or submit a request — it goes straight to our Jira Service Management team.

Email:

Phone: (877) 315-5314

Toronto: 180 John Street, Toronto, ON M5T 1X5

Montreal: 2001 Blvd. Robert Bourassa, Suite 1700, Montreal, H3A 2A6

What Happens Next

Our process.

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Discovery Call

We learn about your current environment, pain points, and objectives in a focused 30-minute conversation.

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Assessment

For more complex engagements, we conduct a structured assessment of your Atlassian instance and processes.

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Proposal

We present a clear scope of work, timeline, and investment — no surprises.

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Delivery

We execute against an agreed plan with regular check-ins and transparent progress reporting.

Legal

Privacy Policy

Lighthouse B Inc. — How we collect, use, and protect your information.

This Privacy Notice will demonstrate how we collect, use and protect your information when you visit our websites, attend our events, download our whitepapers, watch our webinars and when you generally use our products and services.

Lighthouse B is committed to protecting personal information and complying with applicable privacy laws in Canada and other jurisdictions where we operate.

If you submit and/or contact us to request information/support/products, we will use your personal information only to provide you support and answer questions related to our services and continued relationship with Lighthouse B only. We do not share or sell your information to third parties without prior consent or if it's absolutely necessary to complete the transaction, as needed.

What Information We Collect

We may collect limited personal information in the course of our business, including:

  • Name, business contact details (email, phone, company)
  • Information provided through forms, inquiries, or events
  • Basic website usage data (e.g., cookies, analytics)

We only collect information that is necessary for business, communication, or service delivery purposes.

How We Use Information

We use personal information to:

  • Respond to inquiries and provide services
  • Manage client relationships
  • Communicate about services, events, or updates (where permitted)
  • Improve our website and offerings

We do not sell personal information.

Data Sharing

We may share information only when necessary, including:

  • With trusted service providers (e.g., email, CRM, cloud platforms)
  • When required by law or legal process
  • Within client environments, under client control

We rely on reputable providers that maintain strong security and privacy standards.

We never share or sell your information to third parties without prior consent.

Data Retention

We retain personal information only as long as necessary for business or legal purposes. When no longer required, information is securely deleted or anonymized.

Security

We use appropriate technical and organizational measures and leverage enterprise platforms to protect personal information, including secure systems, access controls, and end-point encryption of data. This includes TLS in transit and AES 256-bit (minimum) at rest.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent to certain uses

To make a request, contact us using the details below.

Contact

Lighthouse B Inc.

180 John St. Toronto, ON M5T 1X5
2001 Blvd. Robert Bourassa, Suite 1700, Montreal, H3A 2A6

Updates

We may update this policy from time to time. The latest version will always be available on our website.

Legal

ESG Policy

Environmental, Social & Governance Policy — Lighthouse B Inc.

Lighthouse B is committed to operating responsibly, ethically, and sustainably. As a Canadian consulting firm delivering services remotely across Canada and globally, we recognize our responsibility to minimize environmental impact, support fair and inclusive workplaces, and maintain strong governance practices.

Environmental Responsibility

Although our operations are primarily digital and low-impact, we take practical steps to reduce our environmental footprint:

  • Operating as a remote-first organization to reduce travel and office emissions
  • Prioritizing cloud-based tools and energy-efficient technologies
  • Minimizing waste through digital documentation and responsible equipment lifecycle management
  • Working with vendors who demonstrate responsible environmental practices

We continue to evaluate opportunities to further reduce emissions and resource consumption.

Social Responsibility

We are committed to creating a safe, inclusive, and equitable environment for employees, contractors, clients, and partners. Our commitments include:

  • Providing a workplace free from discrimination, harassment, and exploitation
  • Supporting diversity, equity, and inclusion in hiring and leadership
  • Ensuring fair labour practices across our operations and supply chain
  • Maintaining strong human-rights and ethical-sourcing standards across our operations and supply chain
  • Supporting flexible, remote work that promotes work-life balance

We expect our partners and suppliers to uphold similar standards.

Governance & Ethics

Strong governance is essential to our business integrity and long-term success. We maintain:

  • Clear policies on ethics, privacy, and data protection
  • Compliance with Canadian laws and industry standards
  • Transparent financial practices and responsible corporate conduct
  • Internal controls to manage risk and ensure accountability
  • A zero-tolerance approach to corruption, bribery, or unethical behaviour

Employees and contractors are encouraged to report concerns confidentially.

Continuous Improvement

We review this ESG Policy annually and update it as our business grows, regulations evolve, and stakeholder expectations change. We remain committed to improving our environmental performance, social impact, and governance maturity over time.